"Good experience"

Good experience. Picked up my bike promptly. Fair play for the business

"5* for customer service; bike purchase"

Really happy with my new bike. Jake offers a good friendly service; he responded to my messages quickly and was happy to answer any questions. Stress-free delivery too. Highly recommended

"Jake responded to my emails quickly and…"

Jake responded to my emails quickly and thoroughly, when he came to get the bike they was buying from me, Jake was a pleasure to deal with, friendly customer service amd all in all a top lad. Would highly recommend.

"Unprofessional service and unreasonable quotes"

I contacted them last week regarding 2 bikes I wanted to sell.

They were very unresponsive taking ages to reply after the initial reply. I sent them one chase message and then finally I gave them a call after 3 days of no answer.

I said it would be good to know either way if they were interested or not.

The quote that they sent me felt like they were taking advantage of me. They wanted £600 for the two bikes. One of them was brand new worth £1000 and the other one was in perfect conditions from 2019 worth now around £500.

I replied to negotiate and said that it was very unreasonable and then again no reply from them.

The feedback for them is:
1) Be responsive with your customers if you are and if you are not interested in the offer
2) Be reasonable with your pricing/quotes and don’t try to take advantage of people. Or at least explain your position.

Overall my experience with this company was very disappointing and I hope this feedback encourages them to improve.

"5 star customer service"

Met Jake from Mcr bikes this evening and he purchased my bike from me , great lad , great customer service and wish him all the best for the future with his business, would recommend his services highly to anyone

"I was selling a bike I no longer used"

I was selling a bike I no longer used, I contacted Jake from mcrbikes yesterday and he turned up this morning with an offer I couldn't refuse, upon talking to Jake I learnt a little more about the business he's established, wether it's selling, buying or repairing your bike I couldn't recommend mcrbikes enough, top lad honest and very respectful

"Recommended company"

Excellent customer service the bike I bought was as described and the delivery was spot on. I was kept informed throughout the whole process by Jake who was friendly and efficient I would not hesitate to buy another bike from them. Recommended

"Fast pleasant transaction from Jake…"

Fast pleasant transaction from Jake when he bought my sons bike

"Awsome"

Awsome. Got bike Thursday and came over 90 mins to get it. Fast efficient service. Stuck in traffic on way and kept me updated all time on delays. Friendly guy who came. I know nothing about bikes and didn't try to take advantage. Fair fast. Great service

"Bought an Orange Alpine bike in…"

Bought an Orange Alpine bike in brilliant condition from mcrbikes. The delivery was swift & quick. Interacting with Jake @'mcrbikes made the whole process pleasant & stress free. Will be coming back again for another bike off him in the future. 👍