"Excellent from arrival to departure"

Excellent from arrival to departure. Fitter was through.

"Easy to use website"

Easy to use website. Good price on tyres. No hassle at the fitting station. I ve used the garage a few times and they are great!

"Appalling Service - They Took My Money But No Tyres - Avoid"

I ordered and paid in full, for two tyres to be fitted on Saturday 22nd February. I arrived on time at the fitters (Just Tyres) only to be told my tyres hadn't arrived and that ASDA don't provide the fitter with contact details so he was unable to let me know in advance. The fitter did apologise and told me to contact ASDA tyres, but ASDA Tyres are not open over the weekend. I complained via their website and emailed their customer services. I was then sent a customer satisfaction survey asking how the fitting went! Again I complained and an automated response said I would be contacted on Monday. No response was received, so I called ASDA Tyres customer service at 3.30pm. They agreed to credit me, but I would have to wait six days for the refund. No apology for the appalling service and the complete waste of my time. I shall never use them again - AVOID!!!

"Great "

Great except asda tyres didn't inform correctly the fitter my tyres etc so had to rebook the time

"Tyres waiting and ready when I arrived."

Tyres waiting and ready when I arrived.
Great service !!

"Changed the date last minute"

I booked for an early appointment on Saturday the 22nd of Feb, got a phone call an hour before saying they can't do it. Instead, i have to do it at 11am Sunday the 23rd. I needed new tyres and couldn't drive until they were changed.

All my Saturday and Sunday plans ruined, I couldn't take my child to their football game because of their incompetence. What's the point of making me book a time convenient for me, if you just change it to a time convenient for you last minute?

Edit:
The guy at reception checked he had my number and then I asked roughly how long, he said about an hour and a half. I waited two hours for them to get changed today, the 23rd of Feb, and then I returned to the car to see how long will be left. I came back to the car with the passenger window wide open unattended. I went in to reception and they told me their tyre machine has broken, so they only put one tyre on, they didn't even try to ring me to tell me.

"Good Price & Simple Process"

The Michelin primacy tyres I opted for were a good price when compared to other websites, the Asda gift card promotion was easy to claim, the process of booking a slot was easy and the fitter I booked with were ready to fit at the time I selected.

"Very efficient websiteAsda tyres"

Very efficient website, got a great deal and although I ordered four tyres, the chosen fitting company, Elite Tyres in Eastbourne informed me that two tyres did not need changing and Asda refunded me very efficiently,thanks Emma. This is brilliant customer service all round and I will definately be using the service again

"Good price from Asda fitted next day."

Good price from Asda fitted next day.

"Really easy to book"

Really easy to book, great price & local location