You&Oil

Salons, Spas and Studios
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80 reviews
Overall Rating
Customer Reviews about

You&Oil

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IWONA SOKOLOWSKA

1.00/5.00

"Do not buy from this website"

I have placed order without reading reviews, my bad, I am extremely disappointed too. No products, no money back. I have tried to contact them over the phone (mobile is switched off) , on several different emails (no answer) on Instagram profile, no luck there either. Extremely unprofessional, no customer service what so ever. Please do not place orders on this website to avoid loosing money !!!

10/10/2023

Kristina Karnilaviciute

1.00/5.00

"Incredibly disappointed"

Incredibly disappointed. They did not deliver my order and did not refund me. Have not responded to any of my emails, nor the direct ones, neither the one’s through their website. Horrible customer service. Lost my money :(

04/10/2023

Ausma

1.00/5.00

"Unfortunately 0 stars but if I am not…"

Unfortunately 0 stars but if I am not pressing on that then I can’t write the comment. Just be very careful if you decide to order products from this company. I made an order the money was withdrawn, I didn’t receive products. After 2 weeks still was no information at all regarding the delivery. I write to the support service, no one answers. I tried to call to the shop no one answer too. I send few emails nothing. I texted on instagram finally they replied that they did the refund because the products not in stock.
Unfortunately I never received the money back and I never received the order 🥹
I tried again to text on instagram and this time it’s completely silent 🤫 no one replied to me anymore.
I can’t believe that they can behave like that.

11/01/2023

david cabezon

5.00/5.00

"CBD skincare line is FANTASTIC!!!!! A treat for damaged skin"

I don't write reviews usually, but OMG with the CBD line I just had to.

I am a fairly new user of CBD products, but these ones are just the best of THE BEST. You can just feel the cream working on your skin. It really has helped with my prescription tretinoin dryness and irritation and just gives you an otherworldly glow and evenness when you wake up.

Huge congrats to the formulators who came up with these solutions. You have made my skin better.

Skin Repair Cream...ABSOLUTELY.

16/10/2022

Ewa Domagala

5.00/5.00

"I love oils 🙌 They smell perfectly"

I love oils 🙌 They smell perfectly, have great texture, beautiful packages and are very gentle to use for both adults and children. No irritations etc.

28/09/2022

Mariona

4.00/5.00

"Love these oils"

Love these oils. Communication with customers should be improved. I didn’t get the order confirmation though. I sent an email to customer service about the issue but no one replied to me. I did get the products though.

26/08/2022

Victoria

1.00/5.00

"Beware"

Beware. I made an order, the money was withdrawn, no one sent the order to me. I write to the support service, no one answers, I have already written 5 letters, I tried to call the number indicated on the site, but it does not exist. I wrote to the bank to return the money for the purchase, as the goods did not arrive and were not sent. The saddest experience. It's the first time with me.As a result, after 3 weeks, my order was sent to me. But I won't order anything from this site again. No one has responded to my ton of emails. After applying to the bank for a refund, they sent me an order. Be very careful and do not order anything from them.

05/07/2022

Julia

1.00/5.00

"My products didn’t arrive"

My products didn’t arrive. I sent an email and didn’t get any response. The DHL tracking number you sent doesn’t exist. Terrible experience… love the products but… i’m never going to buy again.

16/06/2022

Henriette

5.00/5.00

"These oils are amazing"

These oils are amazing. I have never been particularly into oils but as an HSP I sometimes feel overwhelm and decided to try the Emotional Exhaustion mix. To my astonishment, I feel better within minutes of putting it on and it stops the dive into exhaustion. I thoroughly recommend it.

30/03/2022

I B

3.00/5.00

"Great products, lousy customer service"

I like the products very much but since communication and customer service is close to non existent I can not rate it at more than 3 stars.
When confirmation of the paid order took more than a week I got no response to email nor filled out form on the website.
Order was well above the acquired amount for free shipping but shipping was still calculated. I still would have ordered but it is very confusing that the site does not work as claimed. Same as the possible free samples that is said to be an option.
Also Paypal link does not work.
After 2 weeks of silence, just as I was to inform Creditcard company about non delivery I received emails with an order confirmation and track and trace information.
So order for great products but keep in mind you might need to take some steps to get a refund when not delivered

06/02/2022
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