"Replacement policy"

Their replacement of a broken part is not as easy as they lead you to believe. All you have to do is document everything with a photo and send it to them, then they will determine if the replacement or not is good enough for them to send you a new piece. I had a small dent in the cowling cover over the electrical box. What I asked for was a credit on a future order, not a replacement piece, but NO WAY were they going to agree to that without a photo. So if you do not have a scanner or digital camera you are out of luck. Just a lot of red tape for a minor issue. Definitely not customer oriented.