"Product is well build"

Product is well build, stylish and complete.
It is quite spacious and appears durable. I definitely recommend it!

"I DID NOT RECEIVE BAG"

I DID NOT RECEIVE BAG. Do not purchase from here, no emails answers and the phone number does not work. Too good to be true for sure. avoid unless you want to waste your money.

"Excellent backpack communication could…"

Excellent backpack communication could be better re llshipment and delivery having to put app on and link to Google ac not
Good simple e mail date shipped and carrier details to track would be better

"They ignore your messages and delete your comments"

This company is awful. Its 2 weeks + and no confirmation, no bag, money gone and no replies...
I've emailed 3 times, opened a paypal case, messaged on instagram and had only silence in return.
The WORST part is, I commented on their instagram photo asking where my bag was and why I had heard nothing and instead of replying to any of my messages they just deleted my comment.
No bag is worth this wait and every bit of my experience feels like I'm being completely scammed.

"Have emailed twice"

Have emailed twice. Left a message on Facebook. No response.

Paid for the item only to find no receipt, no order confirmation, no acknowledgement that this company is at all legitimate. Well over the 10 days maximum estimated delivery and this is unnerving.
I wouldnt mind the protracted wait if I just knew my money hadnt been spunked into the ether.
Please respond!


Edit- the item arrived today! Not opened yet as it’s my daughters but at least it’s finally here. Shame I didn’t get a response when enquiring.
She’s really happy with her bag, it seems like a good quality product and the delay wasn’t excessive in the end.
I finally had an email reply (possibly due to this review) explaining staff shortages had meant there’s been literally nobody to do customer service. I’ve increased my rating but despite it being a great bag, I feel it shouldn’t be over 3 stars if there’s no receipt, assurance or response given to customers who have parted with hard earned cash.

"Excellent Quality Made Bag"

Very pleased with the quality and workmanship of the bag. Will definitely last many years. Very happy customer and would recommend to others.

"Great experience"

Great experience. Bag arrived on time and was better quality than I expected. Really happy with the service and will be recommending to friends! Thanks!

"No way to communicate"

No tracking. No replies to email. Phone number doesn't work. Item finally arrived but now trying to get a refund and guess what you need to contact them first. Complete nightmare. Avoid

"Still waiting"

Disappointed… ordered on 3/9/21, it’s now 18/9/21, can’t review because I’ve not received yet and was supposed to be a gift.

"Still waiting for my refund"

Still waiting for my refund.
I can see that bag been delivered last Friday,but still haven't heard anything, sent an email and no response.