"Rip off energy prices "

Rip off, these goons generate bills for Home Group, who In turn force tenants to use Watkins Energy. What happens is Home Group buys in bulk and has Watkins Energy grossly inflate prices, because they see their residents as easy prey and during the winter what happens is your energy prices are more than trebled, meaning if you want to stay warm in the winter these clowns are going exploit you to the max and if you're elderly or vulnerable you're perfect for Home Group and WATKINS. Because these people are generally too scared to speak up and will pay the £1000 month to stay warm because if they don't Watkins will cut off their supply on the orders of Home Group

"Fantastic customer service"

Can't comment on rates yet as our development only just switched over to Watkins but the online systems and over the phone customer service are seriously fab. So efficient and fantastic experience in all dealings with customer service. Massive shout out to Becky who is just so helpful, knowledgeable and friendly I kind of wanted to stay on the phone!!!

"50% increase in tariff price"

Watkins notified us today that our price per kWh was going up 50% (!!!), to over 20p, in one month’s time. Absolutely nothing we can do about it because our development has an exclusivity agreement with Watkins.

Sudden and unjustified increases like this should be illegal - especially if consumers have literally no capacity to switch to a competitor.

"Best heat / energy provider I’ve ever used. "

Having been a customer of another heat provider, I need to say that Watkins Energy are ABSOLUTELY AMAZING.
Their prices are low and it’s evident that they plan ahead and buy energy at the right times.

Customer service is outstanding - emails are responded to very quickly and THEY ALWAYS PICK UP THEIR PHONES without a long wait and offer friendly and professional advice.

They’re proactive and will let you know if they think you can save money on your bill if your usage is high compared to your peers.

Well done team and thanks for looking after me as your customer.

"Farhan has done an excellent"

Farhan has done an excellent. He has fixed my problem. Thank you very much. I appreciate it a lot.

"Nope, nope, nope! It’s robbery"

To be honest, I regret buying a new build from Bellway because of the tariffs Watkins is imposing on the owners. In my area (Greater London), it is £0.17/kWh with a standing charge of £1.03/day. This is an absolute nightmare.

"Great from day 1"

Moved in on Monday to a flat with debt the old tenant left, ended up passed to bekky - she sorted debt straight away and made sure i had credit, hot water & heating, sorted all my emails and calls all week and took me through my new account. She made me feel like i have somwhere to turn if i am struggling and was so bubbly and comforting. Complete change to previous companies and happy so far

"Just had a wonderful engineer Farhan…"

Just had a wonderful engineer Farhan attend my property today to fix my heating problem …. Very knowledgeable extremely thorough professional and pleasant

"Brilliant customer service 👌🏼"

We’ve had many issues with our communal heating, none of which are the responsibility of Watkins - which I understand they bear the brunt of in particular developments. Despite this I must say the customer service has been insanely good; from Becky 1, to Becky 2 and Paul calling me from home. They’ve kept me regularly updated, they’ve been more than happy to chat and I’ve found them to be very proactive. Really impressed team - thank you :)

"Top notch service"

Very pleased with the service I've had from Watkins Energy generally. Gary was absolutely fantastic and super helpful. Thank you for responding so efficiently to my issue. Great team