SuperCamps
PL
"Great idea, poorly executed"
Great options when you look on the website and we were excited for our son to spend a week at one of the venues. Activities seem varied and challenge the interests, from art work and practical activities through to sport.
However, the camp was cancelled at the last minute. No option to rebook, or another venue - simply cancelled. With school holidays upon us, there was no availability elsewhere.
Despite being offered an immediate refund, it took 2 emails and 3 further phone calls to receive my refund nearly 3 weeks later.
Clara Fu
"Practical concept, mediocre staff"
Whole day camp is a great idea for working parents during summer holiday. We didn't expect much but in the end were still disappointed by it.
The staffs there are just, well, staffs, rather than teachers. They don't really know how to deal with children's up and down moments. My son was a bit unsettled the first day and did not want to obey their instructions. When picking him up, the camp leader talked very loudly to me on how my son ill-behaved, IN FRONT OF MY SON, and quite a few other parents. She wanted me to sign an incident form and once I signed it, she did not give me a chance to communicate with her further face-to-face.
I'm sure the camp is safe, but if you care about the happiness of your children, I would not recommend it to you.
The upside is customer service. They agree to my request to cancel and refund very quickly.
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