"Wasted my time. Beware."

After an initial experience of a friendly and helpful service, it all went down hill rapidly. Firstly if you want to remortgage within the next three months this probably isn't for you because of their lead times. But more importantly be prepared to spend hours sourcing reams of documents for them only to be told that you're not eligible for reasons that they could easily have asked you about at the start. Wasted my time. Couldn't explain their illogical decision making processes and with appalling redress. AVOID.

"Ackim Nkole in Winchester branch"

Ackim Nkole in the Winchester branch gave me brilliant service this week, letting me know that my possible EMA annual deposit had been increased to £6,000, which I wasn't aware of. Thank you Ackim!

" Dickensian"

I have had a 90 day notice ISA account with Newbury for quite a number of years which I am in the process of transferring to another provider. The transfer authority was sent to them by email. You would think it would be straightforward. Not so. I then receive an “amendment form” even though there is nothing to amend.
So I telephone Newbury. a very nice lady, always answers the phone saying “good morning reception”. You then go through a procedure of being transferred to someone who should be able to assist you. Similarly, the staff you get are always polite, but as they are not able to deal with my problem, I ask to speak to a manager. An hour and a half later, a manager contacts me. I explain to her that there is nothing to amend and I simply want them to transfer the ISA. She still wants me to complete the amendment form together with proof of identity. I explain there is nothing to amend I just want the ISA transferring. I explain that my signature is on the transfer authority which they have received and which will match their records. They are still not happy. I also explain that I had to complete another one of their forms a few weeks ago with all my details and signature on to enable me to access my details online. They are still still not happy. I explain that I am not prepared to complete another form and they will have to settle for my emailing them a copy of my driving licence. Having done so I receive an automated reply to my email, telling me that there will be up to a five day response. Really!!!
Come on guys, this is the 21st century. I have ISAs with other providers and their websites and procedures are slick and up-to-date.

"Great Products with Excellent Service"

As a new customer opened a new fixed rate Bond. Very quick and easy on line process to follow. Money transferred to the bond account without any delays. Excellent service comparable or better than many larger financial providers plus good interest rates to boot!

"A friendly branch in Didcot town centre, however the online service is rubbish. "

Friendly staff, and a branch on the high street. Good communication, and the ‘Existing Members’ account pays good rates. As banks or building societies go the Newbury is pretty good - well OK - sort of - depending on what you are looking for. It can take an hour long visit to the branch to withdraw a hundred quid, and the online service sucks. It can take days to access funds while jumping through hoops, making repeated phone calls, and waiting for verification codes through the post! The online service might work for a bit only then to stop working shortly afterwards, requiring more hoops to be jumped, more phone calls and more waiting for more verification codes. It’s littered with glitches, unreliable and frustrating. ‘A terrible shame. The App is just as bad. Worked for an hour. Now doesn’t work. If I am being honest I leave a token amount of money with the Newbury to preserve the jobs of their staff now. A bit like supporting a charity. Preserving a rare breed. Real people staffing branches on the high street, but my patience is wearing thin.

"Chaos reigns supreme"

I.S.A. rates. Chaotic organisation when it comes to responding to B. of E. rate rises.
Furthermore, online dysfunctional today.
N.B.S. needs to grow up and compare itself with institutions such as the C.B.S.

"Unable to fund new account"

Opened a new online account with Newbury BS and they have returned the funding to my nominated account twice even after sending me a secure message confirming the account was ready for a deposit. Calls to the head office 0800 number are routinely internally forwarded to random branches where the staff have no clue what is going on and cannot provide answers or return calls. This is extremely poor service and indicates Newbury BS cannot offer a proper Internet savings account service. Ten days after applying, the account is still effectively unavailable.

"Another outdated financial organisation…"

Another outdated financial organisation with archaic methods and systems.
Opened a savings account online, gave me the account details, good to go. Or not?
Paid money with a faster payment from my bank account to this new account. Remember, I had the new account details from the online application. Only found out all was not good when this payment was returned to my bank after looking at my bank statement a few days later.
Called the Newbury to be told it still wasn't sorted or ready to accept payments in. They'll get back to me when it's ready. Could take several more days yet.

I'm getting really fed up with these Mickey Mouse organisations that try to pretend they know what they're doing in the financial world.

"Hopeless, outdated, arrogant staff, avoid"

Applied for 2 online accounts. Supposed to be online but aren't really as to open they have to be checked manually, then checks done and then days later you sre told whether everything is OK. I an account is online it should be online and not having to have manual checks. This building society is still in the dark ages. Have given up and gone elsewhere where online is online. Webchat was totally useless and agent hopeless and arrogant. Give them a wide birth

"Really slow and rarely respond to…"

Really slow and rarely respond to emails and when they do they don’t answer the question. If they offer on a mortgage and they have said they are willing to lend the money and all forms requested have been given then why slow the process down especially when it’s for a business. I have dealt with much better companies I’m afraid.