"Faulty 66I"

Bought a GPS off these guys, turned out to be faulty.
Steve took responsibility for the faulty unit and in the end he had it replaced and upgraded.
Initial contact, service and delivery was excellent, replacement a bonus.
Highly recommend
Peter

"I have bought from Fitness NZ on…"

I have bought from Fitness NZ on several occasions, and Steve always has good advice, the turn around is always good and the advice is great.

"Owner did not take kindly to my honest review"

When I first rang the firm to talk to someone re whether a Garmin watch that cost about $1500 that I wanted to purchase for my son’s 40th birthday, was in stock, I was told by a very abrupt man they had about 50 watches at this price and I needed to be more specific. I could not talk on phone and look at my son’s txt at the same time, not that tech savvy. He was so abrupt I did not want to buy off this firm but I did, later purchasing it online, as they were the only firm that could deliver in the time span I wanted.
I received a message saying it had been delivered a few days later. I went in to the garage as the couriers leave our parcels there. No parcel. Went down our long rural driveway to the letterbox on a state highway and the package was in there. I was shocked as this was a $1500 watch, what if someone had stolen it.
On the google review I gave I mentioned exactly this. This morning I received a phone call from Steve, presume he was the owner and the person I dealt with on the phone. It was the strangest most aggressive calI I have ever had. We used to have a Courier Post run, so I know what a track and trace parcel looks like. This was in a plain bag not a Courier Post bag, he kept saying ‘I” did not deliver the parcel, I knew that, a courier did, he said they sent it in a courier bag, so courier must have changed the packaging, that would be a very strange thing for a Courier to do, but again, nothing I had control over. A most aggressive phone call, in the end I put the phone down. My opinion of this firm went down even lower after this call. Bad feedback is great feedback, this is the way you find out you had a problem and sort it.
The watch was great, our son flew off the top of a local mountain and landed in a paddock next to our house, a good safety back up when he goes paragliding.
A Company is obliged by law to protect the personal details of their customers. Clearly your Company has no privacy policy, as you have given out my physical address, phone number, email address and my name in your reply to my review, this is not acceptable, as my personal details have no relevance to the point I was making and should be protected by Fitness NZ.
I am sorry I did not keep the packaging that the watch was sent in, but as I told you on the phone yesterday Steve, it was thrown out 8 days earlier when I opened the parcel. You can check with NZ Post the tracking number you used without having the bag, signature was obviously not required for NZ Post to leave it in the letterbox, they are very good at leaving our parcels where we have requested them to be left if a signature was required they take a photo of the parcel.
Again the whole problem was not the bag it was sent in but the fact a watch costing over $1500 was left in our letterbox along way away from our house and could have been stolen and the very very aggressive manner of yourself Steve.

"Quick and efficient"

Ordered product on Sunday evening, delivered Tuesday morning in Kapiti. Great service.

"Insanely fast shipping!!"

Ordered a bike mount yesterday afternoon and literally arrived at the collection point this morning. Team is really onto it! Will definitely be ordering again.

"Brought of them for the first time…"

Brought of them for the first time after reading reviews here as they were cheaper than others. You are still getting the same authentic product, delivered quickly, just cheaper than the rest!

"Steve at Fitness New Zealand was great…"

Steve at Fitness New Zealand was great to deal with. I had some issues with the size of band that I selected and Steve sorted it. Thanks again, really appreciated that. Service is 1st Class :)

"Where is my RIGHT????"

I have purchased from them Sony NW-WS413 - Waterproof Walkman Headphones and stopped working within 8 months I was told no problems with repair problems...now is almost 6 months and still waiting for news!!!

The Consumer Guarantees Act (CGA) protects consumers by:

allowing you to seek repairs, replacements or refunds when goods are faulty
setting minimum guarantees for all products and services.
All New Zealand businesses and people in trade have to meet their responsibilities under the CGA. This means if you have a problem with a product or service, you can do something about it. I'm very disappointed! and because I feel I've been treated unfairly than others I never had issues about warranty before this company. Usually it takes 2 weeks to 4 weeks and sometimes they replace product SHAME ON YOU!!!

++++++++++++++++++++++++++++++++++++++++

Name Surname 15 September 2020 at 08:22
To: Name
Good Morning,



Thanks for the heads up Name, Sony have a back-log of items they are working through and they are trying to see what has gone wrong with these.



They think it’s user error – Ill push them for an update and get a letter drafted for your “lawyer” as well.



If this is user caused problem, then there is a charge applicable as well.



--

Name Surname

Fitness New Zealand

Shop, Address

Town, City
Mob. NUMBER





From: Name
Date: Tuesday, 15 September 2020 at 8:10 AM
To: Name Surname
Subject: Re: Return Status Update on Fitness New Zealand



Hi there, I just to let you know that I'm going to my lawyer about this. It's taking far too long. Regards



On Tue, 28 Jul 2020 at 16:51, Name wrote:

Great, thanks for the update.



On Tue, 28 Jul 2020 at 3:44 PM, Name Surname wrote:

Hi there,



They are off with Sony getting looked at - will let you know as soon as we hear back.



Regards

Name




On 27/07/2020, at 1:26 PM, Name wrote:



Hi There, I would like to know what is happening with my return?



Kind Regards

Name



On Mon, 15 Jun 2020 at 13:06, wrote:

Return Request Updated
Hi Name Surname,

You recently submitted a return request on our store for the following item(s):

1 x Sony NW-WS413 - Waterproof Walkman Headphones

The status of this return request has been changed to Return Authorized.

Return Instructions:
Please package and return your items to:
Fitness New Zealand
Shop, Address
Town, City

Ensure your returns authority number is clearly marked on the package.

Click here to view the status of this return.

Fitness New Zealand


Fitness New Zealand is powered by Name - Web Marketing / / eCommerce Developer

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"Absolutely Excellent Service!"

Absolutely Excellent Service!
I originally ordered an item from the Garmin website. More than 2 weeks later, had no money taken, but no delivery either. Tried calling Garmin for 2 hours without being able to get through to anyone... Had enough.

Just in case I decided to call Fitness New Zealand, got through to someone straight away.
Then I ordered off FitnessNZ and the item was delivered the very next day.
Very happy with Fitness New Zealand. :-)

"Expert advice"

Every interaction with Fitness NZ has been positive, owner clearly very knowledgeable, good to deal with and gives frank advice.