"The best customer service ever"

The best customer service ever. I rang with a question and a real person answered really quick and was super helpful, no automated machine or queue, a real rarity these days. Ordered the ring, came super quick, good price as they had offer on and ring is gorgeous. I have shopped here before and will definitely do again. Highly recommend

" Repair and restring service."

I sent my broken but precious Annie Haak bracelet stack back to them to be restrung, some of the beads were missing so they were replaced at a very reasonable price. The bracelets are now back with me and they all look brand new, I am delighted with them.

"Annie Haak bracelets. Not durable. "

I have owned four Annie Haak bracelets, which I initially loved. However, each one lasted a maximum of two years before the elastic cord holding them together broke. When this happened, the silver beads scattered and could not be retrieved. Given the high cost of these bracelets, their lack of durability is extremely disappointing.

I would not recommend or purchase these bracelets again. My sister has experienced the same issue with hers. I have chosen not to send them back for repair for two reasons: (1) many of the beads are missing, and (2) the cost of repair is prohibitively high.

Overall, I am very dissatisfied with this product.

" Fabulous Present"

Ordered a mini santi bracelet for my daughter. It was beautiful but too big. The exchange for a smaller bracelet was dealt with exceptionally. Superb products with superb customer service. It is the second bracelet purchased by myself & I would certainly purchase more.

"Outstanding Service from Annie Haak"

Outstanding Service from Annie Haak, fabulous brand with beautiful Jewellery. Had a small issue with a piece that they’ve changed quickly with no quibble. Thank you Martina for your fabulous customer service.

"I cannot fault this company.."

I cannot fault this company... simply the best corrected my order which was my fault within days and no extra charge x me and my sister buy lots of Annie Haak jewelry and cannot fault them xxxxx

"Beautiful jewelley…"

Have brought 7 bracelets now from Annie Haak over a period of 2 years , all bracelets are amazing and still look amazing now , I have just had a bracelet decreased in size as I brought it to big for my mum and Martina who I delt with was amazing from start to finish and now the bracelet fits my mum much better and with no extra charge either . Great customer service . And despite what someone else has put on here , Annie Haak is NO scam , do your research , I’ve even been to the warehouse to collect one of my bracelets and met Martina , so certainly NO scam. Will be buying more bracelets in the near future . Thank you guys

"Beautiful rings but very poor quality"

Beautiful rings but very poor quality. I was gifted two charm rings for Christmas. They looked lovely but already the gold plating has worn off showing the silver underneath. This isn't the quality of gold plating I would expect after only a few wears. These have not been exposed to water, perfume etc.

"Highly recommended "

Find myself going back again to Annie Haak for gifts this year at Christmas, as they were so well received last year. Also treated myself to a stunning stack bracelet for New Year. As ever, impressed with the customer service, answering quickly when I had a query.

"Truly outstanding customer service! "

My daughter had a beautiful necklace from Annie Haak a number of years ago which she never took off. After so much time the gold plating was wearing off so I messaged to see if they had any old stock of this necklace that I could purchase as a replacement. I had a reply the same day saying if I sent the necklace back Annie would take it to Bali when she visited their silversmiths and get it re-plated. Because it took a little longer than they expected, They then refunded me completely for the repair and my daughter now has her favourite necklace back and it’s like new.
I have bought lots of jewellery from Annie Haak over the years as we all love it as it’s such beautiful quality, but it’s refreshing to know that the people behind the product are just as fabulous. Truly outstanding customer service.