"Ordered three Pilot G2 Limiteds on July…"

Ordered three Pilot G2 Limiteds on July 25. Their website indicated last mile would be handled by Royal Mail in the UK. Parcel was sent Aug 26, using Qxpress, and arrived in the UK Aug 1, where it was given over to SkyNet, and then the tracking never updated again. I reached out Aug 9 to see if this was normal for this courier, as I had no experience with them before, but would expect a parcel to get to me within a week of landing in the UK, even if it needed to be processed through customs. They advised me to reach out if the parcel had not arrived in their 1-2 week timeline for delivery to the UK, and they would contact the courier.

I contacted them Aug 20 to confirm I had still not received it. Then again Aug 22. Then a third time on Aug 26, which they finally responded to, saying the previous emails had been sent to spam, and they would contact the courier that day to chase it down.

I emailed Sept. 4 for an update. Then again on Sept. 6, informing them I'd be disputing the charge if they failed to issue a refund by close of business their time, Sept 9. I sent this final email not as a reply, in case somehow they had failed to mark my address as not spam.

In light of this experience, I do not recommend purchasing internationally from this retailer. All their communication was courteous and detailed, which is why this is a 2-star review and not a 1, and I do genuinely hope they have no trouble getting reimbursed by their courier.

"Can’t even log in now"

Can’t even log in now

"My order was delivered promptly and in…"

My order was delivered promptly and in good condition. The whole process of purchasing online went smoothly. Thank you.
I think if you do not have a shop at ION Orchard, then your website needs to be updated. I went to ION only to find that your shop is no longer there. It would have saved me a lot of trouble if I was directed to your online site straight away.

"Cityluxe is amazing!"

Cityluxe is prompt in their responses and my go-to for stationery (especially Fountain pens and Traveler's Company/Notebook items), even though I'm in Aus and their operating from Singapore! Wish I was there for their TN community gatherings!

"Friendly people"

Friendly people, great experience.

"Highly recommended"

Highly recommended. Great service and great products

"Highly recommended!"

Fabulous products and great customer service. Highly recommended!

"My Go-to Stationery Shop"

Delivery was fuss-free and I was allowed to choose my preferred timing. The item was packaged carefully and delivered promptly. Excellent service from Cityluxe!

"Prompt delivery and no hiccups with the…"

Prompt delivery and no hiccups with the delivered items

"I purchased the twsbi eco in broad nib"

I purchased the twsbi eco in broad nib. Good quality and writes smoothly! Excellent service.