"Beyond Poor"

Like so many reviews here, AVOID this company like the plague!!! This man is clearly clueless about customer service, has no interest in clarifying the full charges, but instead expects you to search around his website to find that this “UK-based” company is now in Spain (even though all prices are still quoted in GBP).

You must then suck out of thin air that this now involves import taxes (charged to you by FedEx). He thinks it’s okay to include minimal information on his site and get his customers to just guess what their final price will actually be. (Tip to the owner: JUST MAKE IT USER FRIENDLY, it’s not that hard).

Rather don’t respond to this message Pete from MyEspresso. I’ve read all the other reviews and you don’t need to waste your time writing the same worthless excuses.

I sincerely hope future customers read this so they can avoid making the mistake so many of us already have. There is a good reason this company is rated so poorly on google reviews and trustpilot.

"AVOID"

AVOID - Similar to others I have been stung by My Espresso. They have relocated to Spain apparently, without informing their customers or updating their website. Ordered in feb and it took over a month to arrive and cost me £70 in import duty. The owner refused to accept the return and I’m left to suck it up.

Main point is that tax (VAT) duty and fees are payable by UK customers. Don’t be fooled by the .co.uk web domain or email address, or the UK number listed in their website. There is no obvious communication to customers that VAT is payable during the checkout process - the owner seems to hang off the fact that a small sentence on the website absolves him for any misunderstanding customers might have.

Additionally the owners customer service skills and poor at best. This is evident from his poorly worded responses to the other identical reviews to mine.

For clarity BORIS did relocate myespresso to Spain and did hide the fact from myespresso customers that VAT is payable.

"Beware extra charges"

I ordered a coffee machine, £495 plus £15 postage and delivery, on Mar 17th ... foolishly thinking it would be delivered to me. Then a day later I got a text from FedEx asking for £114.06 to cover import taxes etc. (ie an extra 23%). I declined to pay and the next day I cancelled the order, asking for a refund from Myespresso. After numerous emails and a wait of over 32 days I got my full refund. I blame Brexit and a bloated tub of lard who negotiated a 'fantastic' exit deal for the UK.

"AVOID MYESPRESSO"

AVOID, AVOID, AVOID, AVOID, AVOID, AVOID

Not only did it take weeks and weeks to receive my order (after stating ‘in stock’ on the website) I then received a Duty Invoice from FEDEX for £92. Obviously this wasn’t mentioned when I placed the order although I now gather a notice is on the website retrospectively. I tried to resolve with Myespresso but was fobbed off. AVOID THIS COMPANY AT ALL COSTS!!!!!

"My Espresso duty con"

Mine is the same as the previous review.
I’ve used them for a number of years and just made a repeat order of coffees beans I never looked at the address of the company, why would I I’ve never had a problem before or ever paid duty. As far as I could see it was the same as before. Uk phone number, payment in £s all the same. Then I get the £19.10 duty fee.
Any good business of quality service that valued its customers would have emailed existing customers telling them that they had fled the UK and point out that they will be ripped off if they make a purchase.
Why would anyone buy coffee beans directly from a conman in Spain.
What an idiot I was!
UPDATE
Ha Ha
Thanks for the great reply Peter
What I expected.
A good example of a person who doesn’t give a dam about his customers.
Well done

"AVOID"

AVOID, AS YOU WILL BE CHARGED ALMOST 30% MORE THAN ADVERTISED.
Be aware that all prices on this website are excluding taxes. You will be charged vat + import duty as products are shipped from Spain; in my case this was 27% increase over the stated price. There was no indication when I placed the order for a grinder that the price was ex vat.
I was surprised, to say the least, when I received a demand for £47.69 from FedEx to be paid before delivery will be scheduled. This addition makes the final cost of the grinder £35 more than UK supplies.
There is now a notice that prices are ex tax on the home page. This was not the case when I placed my order. This is a recent addition to avoid responsibility.
All marketing indicates that this is a UK based business: google page lists the company in UK.
The website is .co.uk.
Yes, the address is Spain on the web page but Google page states a UKaddress!
The telephone nos are UK 0800 and UK landline.
The home page now states ‘All items for UK Customers will not pay the VAT, it will be deducted on checkout pages.’
There was no deduction on the checkout when I purchased clearly indicating that this statement is a very recent addition to the webpage.
This practice is deliberately misleading practice. Fortunately I took screen shots of the pages when I placed my order illustrating very recent changes in a vain attempt to cover up misleading pricing information on this website. Also prices have been adjusted in the last week in an attempt to confuse.
This is nothing short of shoddy business practice and is NOT a UK based business.
This man is a shark AVOID AVOID AVOID
J Hutchings
UPDATE
Today I have a more detailed breakdown of the Fedex charged taxes:-
£35.69. Import tax
£12.00. Payment processing fee
=£47.69 in addition to 165 for the grinder.
The grinder is now being held in Fedex depot pending further shipment details.
This company misleads and in actual fact was wound up last summer but still trades under the same name. It purports to be a .co.uk business and lists a uk telephone number high on the webpage.
All prices are in GBP with no mention of them being ex tax until the invoice is sent by email and the dispatch is underway.
The website has recently been ‘updated’ to state that the tax will be deducted at checkout. A dummy purchase proved this to be incorrect.
These are my experiences and this man is in breach of UK consumer law.
AVOID THIS COMPANY.
My response.
I stand by my review. The website has been changed very recently; google search gives this company in Coventry; etc neither does the stated pricing nor the checkout state that vat is not being charged
Thus was a UKcompany and has recently relocated to Spain but still trades as if it’s still a UK operation.
Final comment upon delivery:-
IN THE INTEREST OF FAIRNESS I received the Eurika Mignon Crono grinder today. Delivery delayed but this is a Brexit and FedEx issue.
The grinder is excellent. Just as described, if not better. Price and initial communication were an issue but hopefully this review and the website amendments have created a more transparent understanding of the final price to pay.
In todays market it is vital to not only offer an excellent product but to also deliver a flawless purchasing experience which meets or exceeds expectations.

"Go Elsewhere"

If you expect any updates on your order or a dispatch or delivery date go elsewhere. Refund was quick enough

"BUYER BEWARE! IMPORT CHARGES WILL BE LEVIED"

BUYER BEWARE! IMPORT CHARGES WILL BE LEVIED
I have been buying coffee beans from MyEspresso for the last 7 years. It would appear though that over winter the business has been relocated from Coventry to Spain. Though there was nothing on the website to indicate that this was the case. In my last order I noticed that delivery charges had increased. When I received the goods it became apparent why - they had been shipped from Spain!.
3 or 4 days later I received an Duty and Tax Invoice from Fedex for the import of these beans. At the time of purchase there was nothing on the website to indicate that additional charges would be levied (or that shipping would be international).
I have forwarded this invoice to MyEspresso - expecting them to pick up this cost - but as yet have not heard back. I've also emailed Fedex to say that I believe MyEspresso should be liable for these charges.

"Eureka Mignon Specialita Chrome."

Eureka Mignon Specialita Chrome.
Received my order on the 8th day after dispatch due to Covid/Brexit procedures delays, but satisfied with the purchase experience as the seller dispatched the next day, provided the tracking number and was responsive on the email.

"Quick delivery of order"

I was recommended this web shop by a friend and was a little concerned given the reviews here. However I had a very prompt reply to my enquiry about stock and extremely quick delivery of my order so I am happy.