"Realy nice experience good cars"

Realy nice experience good cars, the price e my expectation

"ZERO STARS "

ZERO STARS
This was the worst experience I've had with a booking, not only for just a rental car, but with any booking in general.  I secured the reservation for a 7 seater Outlander through economy booking.com.  My fee was 541.67 CAD.  It stated that included fees, taxes, extended cancellation and roadside assistance. In bold writing, it stated "0.00 payable at pickup".   
Now I knew that I was going to have to pay a fee to add my husband as a driver, 10.00 a day which is fine.  I was then basically forced to purchase the SunPass deal, which was incredibly high in comparison to any other car companies offers for this.  Having to pay an additional $14.99 USD per day PLUS all tolls that we go through is ridiculous.  The other option of 19.99 for unlimited was not a deal for us based on the amount of tolls we'd go through and then choosing to forego the 'deals' for 30.00 a toll charge from you was basically tying our hands behind our back to purchase this.   That isn't even the worst of it.  The staff member then hands me the form to sign showing the charge of over 650.00 USD....When asked where the extra 300.00 charge came from she couldn't not explain stating "taxes and fees".  She told me there was more fees for having a bigger car. IF there are more fees for having a bigger car, then why was it not built into the price. Instead we were completely STUNNED to think we were getting a vehicle for 546.00CAD and then be charged over 1400.00 in total.  It was the absolute worst experience and way to start our trip.   Now, to highlight the unprofessional the staffing was, or should I say, lack of.  Upon entering the, what could not be described more than a 'warehouse' of an office, there was no one to speak with.  Finally I had to call the number and reached the staff member who stated she was sitting out in her car and would be back in a few minutes. She was unable to describe any of the fees she was charging and simply kept saying "taxes and fees".   
Now I know that this is not a 'one off' deal and I just was hit with additional charges.  There was another customer who was charged an additional 900.00 USD on top of what he already paid for his reservation.  He was so upset and confused for the charges, and all she could say to him was "taxes and fees".  
There is even a letter posted on the checkout desk that states there is a 60.00 cancellation fee for those wanting to cancel AT the desk.  Now, tell me how many people go to a car rental company, to the actual check out desk with a reservation already made and want to cancel.... the ONLY reason, would be that they are getting completely gouged by the prices added on to their fees.  Your company knows that there is hardly any option for us customers when we have already paid out of pocket for the rental, arrive to another country, and then get right to the rental desk and are forced to pay an astronomical price that we were never expecting to be charged. Do we cancel and lose our money we already paid and just hope we can get another rental car somewhere else?? Most people, like myself, can't afford to lose out on the 550.00 already paid.   Would NEVER EVER Recommend

"SCAM"

SCAM. Booked a car for $84 on Priceline.com for a week. Seemed like a great deal. Priceline indicated that all fees were included in the price. Arrived to pick up car, and after the required insurance, service fees, required daily toll transmitter, and other random fees, they had jacked the car price up to above $800. This was in spite of already having insurance through credit card, and Geico. They expected a $65 cancellation fee on top of the $84 booked through priceline.com, since I wouldn't pay the wildly inflated amount. I would expect some extra fees, but it was clear that this was their scam. 10x the posted price. In the middle of all of this, an employee quit due to the company's clear scam. AVOID.

"Horrible experience"

Horrible experience, please do not rent a car from this cowboys, insurance scam, after 1 month they didn’t give my deposit back , I bought full insurance online for two weeks but not valid according to them , they forced me to buy insurance from them for £450 for two weeks , after give back the car they had no transportation available to take us to airport, we nearly loose our flight , they don’t want to rent a car to you , they want to robbed you as much as they can 😡😡

"Total trash"

WOW! The 5 star reviews must be their staff or the people that took a gamble and won! Car broke down, I was on hold for >2hrs with NO answer, had to have the car towed because it was on a military base, and they won't replace it with another or refund the money. Complete trash. Apparently the tow companies even know about how awful they are! And their manager at Pensacola Airport is as clueless and useless as they come. Renter beware!

"Avoid using American Rent-A-Car."

Avoid using American Rent-A-Car.
Was quick to help at the beginning of hire and couldn't do enough for you so was very happy. To then be ignored for the last week about getting my deposit back of $250 that was taken at the beginning of hire which I was told by Robin at Tampa would be returned into my account once the car has been returned.
It's been a week now and I've been ignored since returning the vehicle. I have emailed and called and had no response.
I'm am shocked at their customer after care quick to take your money but not repay what is mine and owed and not theirs to keep. I will be advising to anyone and everyone to not fall for their lies.
Taking from families shocking.
Also they ask for a review before you actually take the vehicle. I refused until I returned glad I did refuse.

"American Car Rental is a scam"

American Car Rental is a scam. Stay away. They fleece unsuspecting tourists by charging a little online and then when you arrive asking for a 300 percent up charge for liability insurance. It’s criminal. I wish I could do more to expose them

"The whole experience was extremely awful. SCAM ARTIST"

The whole experience was extremely poor. From the trickery on the original price when I booked for $10 a day + price of insurance to $35 a day without insurance. (cheaper to rent at airport with a known rental company. The price tripled from the original booking and didn't include insurance. When I arrived at the airport I couldn't find someone to guide me to this company so i had to ask people around on where I should go. I waited 25 to 30minutes for a bus to pick me up and take me for a 15m drive where i would get the car i rented. This is again deceiving since this company does not operate at the actual airport. Their answer when questioned was this is considered "federal area of the airport". When I went to pick up the car, the rental company told me that i hadn't book with insurance and advised me to take it so I did. At the airport for the same amount of days with the best insurance and better car I would get $138 and in this company I ended up paying $160 with the middle insurance (against others, collision, theft etc). At the end of the rental, when I return the car one of the tire covers was missing (since it was tied up with two bracelets and easy to break loose specially with the road conditions in mexico) and they charged me $40. (basically a day's rental, when i had purchased insurance). Worst experience possible and I will make sure to share this experience in every platform this rental company is on. - This was a reservation for Cancun airport

"mucho cuidado con querer utilizar este…"

mucho cuidado con querer utilizar este servicio son una total estafa

"Warning"

Warning! If you want your deposit back within less than two months and not want to write several messages to get it back. Go somewhere else.
I returned my car October 22nd and today 2,5 months later I am at the office in person to try to get it back since I never got response on my messages. They blame it on my bank. 30 000 Mexican Pesos is a lot of money to loose. I have always rented my cars here but this is the second time it happens so this will definitely be the last rental here.