"Brilliant British Telecom Company"

I’ve been using Deskphone for the past year as their pioneering products fitted my needs. In this age of losing landline access because fibre optic connection are the way forward, most people don’t know that porting/transferring their landline number to their ISP ( internet service provider ) voice over internet protocol ( VoIP ) offerings can be a right palaver especially if the isp doesn’t allow transferring out. Deskphone comes to the rescue with an internet connection agnostic solution where you are free to swap your internet connection without the fear of losing one’s landline number. Best of all you get a sim or you can use a ‘forward to mobile number’ service which was exactly what I needed after one year on the sim solution. I was painlessly downgraded and everything was explained to me by Chris. Great company, great support.

"Do Not Use this Company."

Do Not Use this Company.

Keep all records of attempts to communicate with them.

I’d give them 0 stars if I could. They do not comply with the Governments Covid and Post Covid guidelines for telecommunications businesses.

They have no respect for the equality Act 2010. They seem to claim they are exempt from the rules even when trading in the UK.

I was a loyal customer for FIVE years.

I caught Covid was hospitalised and they suspended my account. I contacted them, told them how ill I was and asked for help to reinstate account. I lost my hearing due to Covid complications and needed them to communicate by text phone - which they said they’re not set up to do and seem to think they are exempt from the Equality Act.

They cut off the service, despite me trying repeatedly to reinstate it. This cost my small business thousands. Then they started to chase me for termination of the contract.

They then terminated access to the historic invoices and claimed the account doesn’t exist.

They don’t respond to correspondence sent in the mail, but expect you to.

They are not registered with the FCA under the consumer credit Act as a credit provider but are trying to chase me under this Act. They have not followed any of the procedures required under the CCA.

Now they’ve sent debt collectors letters. I’ll be initiating proceedings against them for
1. Discrimination under the EA 2010,
2. Falsely claiming to have a consumer credit licence
3. Falsely trying to implement rights under the CCA
4. Refusing to implement procedures available under the CCA and the Companies Act
5. Falsely representing themselves as a UK credit provider,
6. Multiple GDPR failures.

If Trust Pilot want to check that this is not a fake review please feel free to contact me at my account email address - all my allegations are well documented and will be documented in proceedings. Please ask for the details.

"I've been using Deskphone for several…"

I've been using Deskphone for several years and as my business has grown I've added new services. The service level is A+ any queries are handled fast and plenty of support given when it's asked for. I highly recommend.

"Handover smoothly"

These tech guys had so much patience when it came to switching companies and the porting of our work phone line. It all went through smoothly without missing any work calls. Very knowledge when it came to other ways to run our work phone. Very happy.

"I upgraded my phone the sim I had…"

I upgraded my phone the sim I had didn't work with new phone got issue resolved within 15 minutes as I received a qr code for a eSIM instantly very good service you
Mohammad

Executive Airport Travel

"Great customer service."

Great customer service.

"Excellent service as always."

Excellent service as always.

"Excellent and professional team"

The customer service and support team has been nothing short of excellent.

"We have been with deskphone for a few…"

We have been with deskphone for a few years now,and we just like to say the customer service is excellent,whenever you have a problem They always respond very quickly by email or the telephone and are easy to get hold of no Long queues on the phone to get through
it’s great to find a company that actually cares about their customers
I would highly recommend them

Malcolm Stovold
Company director of Weybridgepools

"Great service and support."

Great service and amazing customer support. I have been using this company for a few years now and I highly recommend their products and services.