"Great communication concerning…"

Great communication concerning back-ordered item, prompt shipping.
Thank you!

"No nonsense"

No nonsense, quick and affordable service. I will use them again.

"I ordered 2 ropeman 1 ascenders because…"

I ordered 2 ropeman 1 ascenders because they had them at a great price. What amazed me was how fast my order got to me. Will definitely order from here again.

"Half of order went to back-order"

Half of order went to back-order, but didn't get an email telling me. Finally had to call and research where the order was.

Need to improve communication when items are on backorder. Time of ordering, right after. etc...

"Order received very promptly"

Order received very promptly, exactly as ordered. Very satisfied with the whole experience

"Good customer service"

My item was backordered which I saw when ordering. Once I purchased I received an email from the company just letting me know it was on backorder in case I hadn't noticed prior. I appreciated this as it is a rare gesture. Item still arrived within a week so I was impressed either way.

"Great service & fast delivery!"

Great service & fast delivery!

"Product was correct"

Product was correct. One item in stock and the other had to be ordered in. Took over a month to receive, which was longer than their estimate. Had to inquire once and from that point on they sent timely updates.
Past orders have been on time. Would use again.

"The customer service was good but it…"

The customer service was good but it took my order about 6 weeks to get to me when it was only supposed to take up to 10 days! Somehow my order wasn't on the shipments? Im not really sure how that happens. But the contact was quick to answer my questions so that was really nice!

"excellent service!"

I received an email letting me know items are backordered. And I got them in priority mail once they have them.