"Positive, professional and practical training"

Vicky’s professionalism, knowledge and understanding of call preparation, call handling and taking the sale through to completion can’t help but fire enthusiasm into all who she trains. She joined us for two sessions with teams of different experience and skill sets. At the end of the sessions every individual was achieving top call handling and rfp scores on a regular basis. With a great mix of practical tips, practice sessions and scenario based training I wouldn’t hesitate to ask Vicky to run call handling sessions for new or experienced teams again.

"Highly recommended - knowledgeable, experienced and commercial."

I couldn't recommend Vicky enough if you need sales office support and systems support. She has great knowledge and experience of a multitude of systems and operating processes and can very quickly bring clarity and strong commercial benefits to your business.

She was a pleasure to work with, helped us improve our systems and reporting, assisted with on-site training of the team and also jumped onto enquiries when needed!