"Great service from Gareth"

Great service from Gareth. One mishap where a small quantity of our order was damaged in transit, but this was resolved very quickly with no quibble. Product quality was excellent!

"Great service from Robert"

Great service from Robert. Boxes and tissue paper turned out amazing exactly what we were looking for

"Excellent products and superb customer service"

I have had the pleasure of working with Andrew, Edward and their team to get bespoke, top quality packaging over the last couple of years.
Their level of customer service is unparalleled and during the initial packaging design development period I could not have been more informed or involved at all stages of the process. Their product knowledge, creativity and transparency in terms of product lead in times and costs are only a snapshot of the overall great things I experienced. I was delighted with the high quality, value for money packaging received.
Receiving professional, personable customer service of this standard is rare and as result of this, I have a long-standing working relationship with this company.
I would highly recommend this company to anyone - an excellent experience start to finish.

"DO NOT DEAL WITH THIS COMPANY"

DO NOT DEAL WITH THIS COMPANY - TAKE THIS AS YOUR ONLY WARNING. REFUSING TO PROVIDE FULL REFUND - OUTSOURCED PRODUCTS NOT MADE IN UK - SCAM

I was delivered the wrong products TWICE, they were extremely delayed, there was gold foil printing MISSING from our packaging, and the company constantly goes against their word.

The company made a mistake and there was no logo printed on our boxes. We were running behind schedule (as they were already late with delivery) and the company came with with a resolution:

1) Keep all the boxes as goodwill that were delivered initially without a logo due to the inconvenience caused.

2) They would send some replacement boxes by air the next week, and the remainder would arrive via SEA.

Unfortunately we had no communication at all to suggest the shipment was not arriving the following week. We waited all week and then the week after without any communication at all we received some part of the shipment without any notice at all.

I didn’t mean to cause a fuss about the delay, we were already 3 weeks behind schedule time and I was just glad it was resolved. To my disappointment the boxes ARRIVED WITH INCORRECT SIZED LOGO ON THE BOXES.

I contacted the company straight away and requested a full refund. The company refused and suggested only a 15% refund could be given as I’ve used the boxes so they are fit for purpose.

The company requested that I send back the goodwill gesture that was offered to me out of inconvenience because I chose to have a refund. I’m sorry but I’m sure everyone can agree a gesture of goodwill due to inconvenience is NOTHING TO DO WITH THE ORIGINAL TRANSACTION.

Now I am left with boxes taking up space in my unit that are not as described and I am unable to get a full refund.

Please use this as your warning and do not get scammed by this company!!

"Great service and quality"

Great service and quality

"Good Quality"

Very pleased with my boxes, they are good quality and turnaround was quick.

Communication was excellent.

"Lucky us found this supplier 5 stars!"

Lucky us found this supplier,
Super professional process for everything.
Quality is superb! Response is really fast and our clients are super happy for the quality!

"Excellent Service"

Really happy with Comet Packaging, the customer service is excellent and the product quality is brilliant. Thanks very much!

"Excellent quality and service"

Really pleased with the customer service provided by Robert. Very happy with my boxes and customised tissue paper. The communication is also really great. Look forward to working with Comet Packaging on future projects. Highly recommend!

"Great Customer Experience"

Customer Service, Quality and lead times were excellent