"After sales service is very poor"

After sales service is very poor, there is no communication between learning advisor and the teacher. The teacher herself admitted this that nothing communicated to her despite important information has been passed on. The teacher promoted herself and asked if we would like to have extra class (i.e., 2 classes per week), I responded that I would consider but did not promise her right away. She discontinued lessons with my daughter since, this is a huge impact on my daughter as she has been asking for her until now. We have been given a new teacher, her performance is different than in the video the company showed us. She is inexperienced, just wanted to get through the class, not enthusiastic, had phone with her during the class and got distracted. She is just going through the power point slides which any parents can do at home, what is a teacher for? We have raised this concern to the learning advisor, she asked us to give the teacher another chance and we did. The learning advisor does not have efficient communication, often miscommunicate, misinterpreted or ended conversation with sorry and that's the end. We are still truly disappointed with the teacher. The learning advisor then went disappeared, she did not respond to us promptly. Customer service is not helpful, they can't communicate with the teacher, they can't provide money back, they can't find us a better teacher. Initially I was being reassured that they have many teachers available to teach overseas students and time difference should not be a problem, in fact, they don't have many teachers available.

"Excellent learning platform and teaching"

The Mandarin teacher and learning platform is excellent. Child is engaged throughout the 55mins session.
I don't like the way the company incentivises social media shares (if you share with friends you get significant free classes), but we did manage to find a package that did not require it.

"Great teachers"

Great teachers, very friendly and engaging and encouraging

"刘睿杰同学"

Ameila has always been both patient & helpful towards our time change. Really appreciate it and our sincere apologies for giving her trouble. Thank you!

娜娜老师 is a very jovial & patient teacher. 睿杰很喜欢她。

"推荐试听不给积分"

我推荐从来没有试听过，但是很久以前咨询过你们课程的朋友试听，顾问说可以加150积分，但我朋友试听完没买课，顾问说我不能有积分了。
前提是我已经推荐过差不多10个朋友买了你家的课。

"I take 2 courses of Chinese and math…"

I take 2 courses of Chinese and math class with you but unfortunately, don’t like the system how you redeem the point!! First, I bought a math course when I had problems about redeem point , the advisor help me immediately so I am so impressed. So I feel if you get a good advisor when you have problem they will help you to solve problems right away so i decided to buy another course which is Chinese course now I got the new advisor for Chinese class I feel when she needs me to buy a course. she tried so hard to contact me but after I bought a course when I got problem she hardly answer my questions and also didn’t help me so much to solve it so I just feel so upset
But the teacher who teach my girl is so nice and kids love to learn with them

I have problems about redeem the point I tried to post the poster so many time but my point didn’t show and i asked her since last Tuesday now I didn’t get the answer

"Online experience "

Teachers for online class are very animated, engaging and patient with my boys. I also find it easy to arrange, amend and cancel the online lessons.

"An engaging online platform to learn Chinese and its culture"

What I love about LingoAce is that it also immerses students in Chinese culture. It’s a holistic approach that makes learning engaging and fun. Plus, the online classes make scheduling so much easier for us—no more worrying about transport!

"Totally recommend "

My two girls had a great experience going for the trial lessons, they told me to sign them up as the teachers were well qualified and the lessons were fun. Totally recommend letting your child go for the trial to see whether they like it. The teachers are actually Rey well qualified.

"My daughter enjoys learning Chinese here"

My daughter enjoys learning Chinese here