"Attended in Lockdown 2020"

I recently attended Jimmy Carr following 9 months of lockdown and being the opening show following goverment covid-19 social distancing guidelines. It was very well organised, track and trace was noted with temperatures taken, masks worn and hand sanitiser provided. Seats were distanced with staff very friendly, professional and approachable. I pre-orderd on the app so had my drink ready for when I entered. I had a great night and did not feel concerned for the current situation and look forward to attend again.

"Porstmouth Guildall - Lack of Seating Plan & Service"

I have spent a lot of time on line to find a seating plan visual or video of the Guildhall for seats for my family to see Riverdance next year. Having not been able to see a detailed plan (other than the flat printed and laminated A4 page layout at the Guildhall) I went to visit the Guildhall to see the actual layout myself the other day as I had concerns about the steps up to levels and wanted to ensure I got the right seat whatever the price but reluctant to pay before I see.

The reception area had one person who we waited for and told us that we could not go into the theatre as there was some kind of meeting going on which was disappointing however we asked if there was an image available and the girl replied no. Whilst I accept that the timing of my visit didn’t allow me to go in the theatre I asked when I could and she said there wasn’t an opportunity to do so and nothing else was offered to assist to aid the purchase of the tickets so I left disappointed advising we will look at other venues such as Bristol and Southampton for the show.

Whilst we have booked tickets for Riverdance in Southampton after seeing a better clear visual of the seating plan I am disgusted that they couldn’t assist in anyway in my own city of Portsmouth and would suggest that some kind of facility is provided to improve sight of the theatre seating plan before purchase of tickets other than a piece of flat A4.