"Top notch product"

Exactly what we were looking for in a case/issue management system, at a price that makes sense.

"Useful but not mature"

I like where the team at FactBox is going, but they need to workout some workflow and data organization issues.

The main workflow issue is keeping everyone in sync with updates. It is very hard to find out what facts have been entered since a given date.

The organization of uploaded files, vs text is also strange.

"I like it, but one annoying thing."

I actually think it is quite useful, but sometimes I enter in a wrong fact and cannot delete the entry.

For example if I enter 2006 Deed of Trust, but it was actually a 2007 Assignment of of Deed of Trust I can edit the content, but the heading still says. I typically just delete the whole thing and retype it, but the empty box stays in the form, which is a little distracting.

Overall it is a very useful, but that is an annoying little kink.