"We have just sold back some currency we…"

We have just sold back some currency we had sitting in a drawer and received excellent service from Coventgardenfx.

Would certainly recommend and use again in the future.

"Best people and best deals on the…"

Best people and best deals on the market. Sterling and caring service which is hard to find these days. I am lucky to have found Covent Garden FX. Juliana is a superstar.

"Great Customer service "

I used Covent Garden to sell back my euros as they had the best rate, I was nervous about sending money through the post . Unfortunately my order wasn’t received that day despite using guaranteed by 1pm and Royal Mail had no update on the tracking. I rang and spoke to Juliana to let them know and she was ever so helpful and made a note on my account. I was anxious as it was worrying so much money was lost. Luckily by the next day Royal Mail updated saying they had sent it to the wrong sorting office and was on its way to the right one. My money arrived a day later and my original buy back rate was honored, Juliana rang me to let me know my order was received. This put my mind at rest. Great customer service going above and beyond! Thank you so much. We also bought the original euros from here and it was dispatched in no time. Highly recommend and will use again.

"Never again "

Got one exchange rate online and was asked to fill out a large transaction fee form. We also spoke to 2 people on the phone ahead of arriving in store.
When we got into store we were told the rate would have to be different (a lot less) due to the denominations of notes that we brought in. This was not specified anywhere online, nor was it asked when we spoke to members of the store team on the phone prior to leaving home. I’m assuming this was due to the additional work they would need to do in running the money through a money counter. (Not even counting by hand so I don’t understand why it is additional work). Basically ended up getting the same rate that we would in going anywhere else. Absolutely no point in coming all the way to central London to exchange money with them unless you are wanting to get the same rate that you would at anywhere else - they advertise they have the best rate then give you the same rate as others. We had no choice than to exchange with them as we travelled over an hour into London solely for this purpose.
The staff were dismissive and did/said nothing to explain or appease the situation. We were told it was the managers decision and no point in discussing with him as he was “just a pair of hands”. We basically got penalised for something that wasn’t a fault of ours (as they did not specify they needed this information anywhere) but required more work for their machines. So even though it says “no commission“, they basically make their commission in giving you a lesser rate at the end.
You also have to wait to receive your money - we brought in on a Saturday and was told we would get it “sometime in the week” - it arrived Wednesday evening.
Would never patronise them again.

" Great experience"

Juliana was the person dealing with my order and I can honestly say she is a delight to deal with and very professional. Great company and great exchange rates!

"Great communication and superfast delivery "

Saw the reviews of Covent Garden FX and can confirm they offer superfast hassle free delivery and good competitive rates that beat the usual high street outlets. Communication is great and they answer any query very quickly .Will definitely use in future for Euros .

"Really good rates on top of excellent…"

Really good rates on top of excellent helpful service

"Best rates better than post which is…"

Best rates better than post which is complete rip off will recommend to anyone
Rus

"Brilliant Result"

All my problems were resolved. I would recommend this company. Even the MD jumped in and put me at ease. I will be using them again.

"Excellent "

Easy to order and totally efficient - highly recommend.