"Great customer service "

Lovely person served us, really helpful and chatted to us about the local area (as moving here soon). He made our first visit to Butterwick very enjoyable - Thankyou :-)

"Oakley Vale is a great Butterwicks!!!"

Went to the Oakley Vale Butterwicks whilst waiting for my daughter to take her theory test and was made to feel very welcome by the server there named James. Nothing was too much trouble and he was attentive and professional at all times, he also made a wicked cup of coffee 😀

"Save your money seriously"

Save your money seriously, I'd been going to butterwick for a very long time spending alot of money in here, and the changes are they have done are terrible, I used to buy the wagon wheel cookie alot, used to very very nice, then the quality started to go down they took it away and now recently have brought it back, I gave them the benefit of the doubt and honestly it is disgusting they claim its the old milk chocolate cookies and it is not it's shortbread and is absolutely tiny for a heavy price, I've read alot and alpt of people have said how this place has gone down hill and that the old back were the best, but the owners seems to have taken no notice at all, all there interested in is throwing shops up and forgetting about not only their products but their customers, seems to me they are also trying to cut cost but still charging the prices that they are, also when butterwick can around I felt they were very different with their products they are now just the same old as everywhere else and infact there worse

" Recent changes not good"

I love this bakery and usually go here for a weekly treat but the range since the latest update has been over priced and very underwhelming. I'll have to go elsewhere for treats for the time being. Shame.

"Stale doughnuts and not worth the money "

Went in to visit the new store in Leicester. The staff seemed too engaged in other things to even give me their time. The lemon cheesecake doughnut was stale and not pleasant at all, the server wrapped it up so the topping came off trying to get to it. Milkshake was rubbish, just tasted sweet but no flavour at all. Did ask the server if she had any recommendations but it was clear she hadn’t even tried anything…
Wouldn’t recommend and I won’t be returning again.

"Wanted to say how great the wedding…"

Wanted to say how great the wedding cake was for my daughter’s day. It was amazing. Everyone said it was a great so tasty . A big thankyou

"i cannot contact your number."

i cannot contact your number.

"I loved this bakery when it first…"

I loved this bakery when it first opened. But good things come to an end sadly.. The doughnuts have really gone downhill when you compare to the look and flavor from the beginning. I'd much rather pay more money and get an original, which I loved! Recently had my favourite homer doughnuts (from Kettering) but the look, taste and texture has changed dramatically. None of my family liked them now and compared them to a cheap supermarket doughnut. The customer service is not great either when you want to speak about any issues.. I always recommended this place, but won't be anymore sadly 🙁

"Full of oil- do not buy from here ! "

Full of oil! Ordered a birthday cake for a 30th
It was slanted nearly falling out over. They said they could make us a new one but it was too late to have another one made. We took the slanted one. We hoped it would taste better but it is honestly the worst cake I’ve ever tasted. I don’t know who made it or if they were having a bad day but it tasted like a whole bottle of veg oil was put into the cake it’s very stodgy and oily. Never again ! I will be making a complaint to get my money back.

"No I won’t be going back!! "

I was so disappointed after my purchase from Butterwick.
I mistakenly thought that the high price I paid for the milkshake I ordered would reflect on how tasty it would be & I couldn’t have been more wrong.
So VERY sickly sweet!!
I even asked the assistant if the milkshakes were really sweet & stated that I didn’t like anything too sweet.
I put the milkshake straight in the bin & won’t be going back.