"Do not buy the hurricane covers"

Do not buy the hurricane covers. They are shown on the website beautifully with a candle holder and even when you pop them in the basket they appear with the candle holder. They don't arrive with the candle holders which are another £88 on top of the covers. The covers are useless without the candle holders. I returned the items and was then told that they wouldn't refund as the boxes they came in were damaged.

"Excellent customer service experience"

I was impressed with both the quality of the items and the customer service. I had a few questions about my order and they were quick to respond, super friendly and incredibly helpful. I will definitely be returning and recommending.

"Do not buy the salt grinder"

Do not buy the salt grinder. After one year of careful and infrequent use the salt grinder has stained green around the bottom and top. After contacting customer services I was told that it was due to getting it wet and that I should be wiping it down with a dry cloth after each use. Other than steam coming off food that is the only way I can imagine it coming into contact with water! I don’t think this product is fit for purpose and certainly not at this price point.

"Amazing Customer Service!"

Amazing Customer Service!
I have had my eye on piece from Rebcca Udall for some time now, only to find out that it has now been discontinued. I panicked as I could not get my hands on it anywhere, so I contacted the team via their Live Chat service to which they were so helpful. Within ten minutes of contacting I had secured not only one but two of the item in question! Thank you so much!

"Recently bought Scalloped Abaca…"

Recently bought Scalloped Abaca placemats in Fern. Beautifully made and colour is perfect.

Also purchased Annabel Scalloped Bed Linen with Asparagus trim. Fabric quality draped very well no creases. Comes in its own fabric bag with one piece of cardboard.

This shop has so many nice things - very Moorish. Love the cabbage tableware.

"Fabulous quality and customer service"

“This is my 2nd year purchasing Rebecca’s fabulous products.I am so impressed by the level of customer service and quality items and the packaging with literature cards. You really do go the extra mile well done. This is a 5* company. Blue gingham Napkins are absolutely perfect. Thank you.

"Had to pay for return and outgoing postage"

Firstly I very nearly didn't order with them as it advertises 10% off first orders, but found this didn't apply to items on sale (which seems unfair, and wasn't highlighted in the T&Cs in a prominent matter otherwise I wouldn't have bothered signing up to the newsletter for the code). Anyway I decided to order as the items looked lovely. Unfortunately when they arrived they didn't look how I expected them to so I opted to return. They did reply speedily to my email requesting a return, and offered that I would either pay the return postage at my own cost or they would deduct £5. I opted to use their returns label at the £5 cost. However having now been notified of the refund, they have not refunded me the initial postage as well. Usually companies when you return will refund either outgoing or incoming postage (or both), but to have both deducted felt expensive for a small value, small item order, and means I wouldn't risk purchasing from their website ever again.

"Scalloped edged rattan mats…"

I bought some lovely rattan table mats and am very pleased with them - just wish they weren’t quite so large. They work nice on a wide table but on 90cm table they rather dominate it. I wish you did different sizes as everything else about them can’t be faulted.

"Good product fast delivery"

Bought a small vase, well priced, fast delivery and packed well. Came with a lovely compliments card.
Would recommend.
Thank you.

"Lovely"

Beautiful products (placemat and candles) and quick delivery. Packaging was lovely I shall be keeping the tissue paper.