"I purchased a Lithium battery in 2020…"

I purchased a Lithium battery in 2020 for my single seat golf buggy. I noticed it was not charging correctly. On contacting Topcaddy they were so helpful and their advice was 100%. They sent a charger that arrived the next day to see if it was a charger problem. It was. Their PR is 100% and I would recommend them to anyone thinking of buying a Lithium battery. Well done Topcaddy and especially the gentleman that dealt with my problem.

"Impressed"

Really helpful information from a very knowledgeable person, who answered all my questions, and talked me through the specification of the buggy i was interested in buying.
Thanks Len for all your help which allowed me to make up my mind and purchase an Eventer from you.
Look forward to when i receive delivery.

"Excellent Customer Service"

Super fast delivery, ordered online in the morning and delivered before lunchtime the next day.
Together with fantastic customer service and communications, what more do you need.

"bought a second hand ride on buggy and ramp…"

bought a second hand ride on buggy and ramp
excellent product was and still am very happy with the help and advice I was given would defiantly not hesitate to use again
Thank you Len

"Excellent service from Len at Top Caddy"

Len has been extraordinarily helpful, kind and fair in all my dealings with him and has given excellent service, far beyond what is necessary.

We purchased an electric buggy from him, but for sad reasons were unable to use it. He arranged collection and a prompt refund, and treated us with genuine compassion.

I am happy to recommend him and his company. Thank you Len

"24v 50ah battery"

the 24v 50 amp hour lithium battery supplied to me does not hold the charge over 18 golf holes when i complained to topcaddy someone named len spoke with me and would except no arguments on his battery but blamed my buggy for not completing 18 holes he said there must be a lose connection between the battery and buggy motorany thing but his battery i certainly would not buy a lithium battery from these people

"STILL WAITING FOR THE RIGHT CABLE AFTER 20 DAYS!!!"

Once the battery arrived, I discovered that I can't use it due to the fact I received a wrong cable, not compatible with my cart.

Despite the reassurances from the seller, I've been waiting 20 days to receive the correct cable, ordered and paid separately.

Last week (8th June) the seller states that he cannot prove the shipment of the cable, as it was sent by ordinary mail and not currier (as it should).
I am sorry but I cannot believe that after 20 days a package still hasn't arrived from England to Italy. it would have already arrived in Australia too!!!

In the end, I am still waiting for the cable and not able to use the new battery with my cart.

More: I would advise against the purchase to be delivered to European countries. Delivery in more than 10 days and 65 euros for customs clearance, not exactly economically advantageous.

"Super Service from Top Caddy"

First experience with Top Caddy. Len was really helpful, excellent service. Bought an electric trolley yesterday afternoon, it arrived the following morning. Came with lots of freebies. Cant fault the amazing service.

"Judge a company not by the fault but how they respond to you call for help.…"

If a company is judged by not the problem but by how it is handled, then Top Caddy gets full marks.
I purchased an expensive Lithium Battery for my Golf Buggy 13 months ago, however being a Fairweather Golfer I do not use it over the winter months and took it off charge. In April this year put it back on charge but after two days the Battery was dead.
I contacted Len and after some discussions, he thought it was the charger, so on his advice a purchased a new one from him. When it arrived, put the Battery on charge but again after two days Battery was still dead. Contacted Len again, he said no problem and shipped me a new Battery which arrived within 48 hours. Put it on a charge using my old charger and no problem, up to 24 Volts.
Len then arranged for the Old Battery and the new Charger to be collected and is arranging to credited me with the cost of the new charger.
We do a lot of our buying today online today, and it reassuring to deal with people like Top Caddy.
The result is one very happy customer.

"Excellent Service"

Have dealt with Top Caddy for several years now and have always found Len to be a courteous knowledgeable individual. I recently had a problem with my battery, on contacting Len my problem was discussed and within 48 hrs I had a brand new replacement battery. Excellent service from an excellent company. Thank you.