"First and LAST time I will ever use DMS…"

First and LAST time I will ever use DMS Auto Services! Collected my vehicle as requested following a diagnostic test. With no receipt, invoice or breakdown of work carried out I asked the receptionist if I could have a brief discussion with the mechanic to discuss and take some advice. She left towards the bays and returned shortly after to inform me “he’s too busy to speak to you right now”. I told her I’d wait until he was free. Having sat waiting in my vehicle within the car park for 10 minutes and unsure if he knew I was waiting, I moved my vehicle over towards the bays to be seen. Indeed I was seen and said mechanic, presumably the owner continued working in the bay. I waited patiently sat within my car for him to become available. After about 10 more minutes he shouted across to me to move my car as i couldn’t park there. I politely asked if I could have a brief discussion about the work carried out when he was free and informed him I’d return to the car park. A further 10 minutes passed sat patiently waiting for him sat within my car until he approached. His attitude and demeanour was shocking! Instantly on the offensive when all i wanted was a discussion as his customer. I’ve never met such a rude, arrogant, confrontational and intimidating little man! Needless to say, I challenged his behaviour and attitude towards me which only lead to him becoming even more agitated, abusive and threatening. A heated discussion took place with him threatening violence before I left not having had the simple discussion regarding my car I was seeking! Disgusting way to conduct himself with paying customers. I have reported the matter and this garage to the AA with whom they are affiliated to, and have also informed external governing bodies. Having since read several similar experiences to my own, I suggest anyone thinking of having work here to think again! Avoid this place like the plague unless being spoken to by Mr Angry with his unhinged customer service skills is your thing. 😳😳😳

"DMS - Extremely Poor "

Extremely poor customer service, very dishonest with their pricing (their own website advertises “transparent pricing with no hidden fees and clear upfront pricing for all our services”. This is untrue.

The attitude of the owner when contesting an invoice was extremely poor (“the bill is the bill, you’ve got to pay it”) and then followed by “don’t come back”.

Strange attitude to take when again, their own website advertises “taking customer service seriously, striving for improvement in all aspects of our operations”. Unbelievable.

This is the 5th vehicle I have taken to them and had issues with. Their workmanship is poor and customer service is next to nonexistent.

DMS have build up a very poor reputation in the local area, not just for their hidden inflated prices, but also for the poor workmanship what when carrying our repairs.

I would strongly recommend using one of the many other garages in the local area, and steer clear of DMS.

"After “repairs”, the car broke down the very next day"

We’ve broken down in the middle of nowhere on Saturday night, around midnight, 100 miles away from home. Got towed here by AA as “an approved AA garage”, paid over £200 to get the car investigated and fixed. Of course not at first, because after initially paying AA to investigate the issue and plan for further repairs, we’ve been asked to pay £350 to get the car towed to where we live as the garage “didn’t have time to investigate for the next two weeks”, despite us paying for “30-minutes assessment in the next 48 hours”. Of course we refused without knowing what the fault is, as we really didn’t want to spend £350 for something that might be more cost effective to fix at the garage. Anyways. After making a formal complaint to AA, the garage found time to investigated and we were happy to pay extra to do so. The next day, I’ve received a text message asking me to pick up the car ASAP. When asked for a report detailing the cause of a breakdown, I've received literally nothing, despite calling AA Smart Care and asking for details (the report only said “wires investigation” and “car parts fitted”). When I called AA, they called the garage, and then got quite rudely told to “pick up the car as the garage phoned me already”. I’ve found an additional driver on Saturday, drove back over 100 miles to pick up the car as supposedly “there was no space on the yard” to pick up the car on Tuesday (the parking was empty when we arrived). As soon as we hit M4, the engine light came off and the car broke down again the very next morning (same issue as when we left the car at the garage). Being disappointed is an understatement and trust me when I say that I’ll be escalating this further. Do not recommend.

"Exceptional"

Exceptional! I highly recommend this garage.

I've had 3 good experiences so far with this garage. Always reliable, trustworthy and friendly.

I will continue to use this garage as and when my car requires attention.

Thank you so much to you & your team! I appreciate having a reliable and good garage!

Kayleigh.

"Very strange experience"

Very strange experience, I had booked two vehicles for repair, arrived on day 1 with the 1st vehicle and they had mixed up the bookings with another customer. I asked if they could accept the 2nd vehicle a day early to be told it had to be 8am on the day of the booking, I could not physically get the vehicle there for 8am so cancelled the booking. Because I cancelled they then would not repair the vehicle they already had on site. Emotional and childish response. Tried to give a local business a chance but they didn't want the business. Very poor experience.

"Excellent service.Rang in with problem…"

Excellent service.Rang in with problem and it was fixed the following morning.Friendly staff

"What a great place"

I was told that this company are good so i booked in my camaro . They made me and my son very welcome . Give them your car and in return you get more power without putting your pride and joy at risk .
Very pleased with drive home .
D ranger

"Great service"

Great service! Went to have wheels balanced at ATS on a Friday afternoon was told they were fine, they were not. Called DMS around 4.30pm that afternoon and they were willing to squeeze me in early Saturday. Balanced the wheels, was very helpful and polite. Couldn't be happier with the service.