"Used to be better"

I've been on a lot of msv track days in the past but I have had a few years out while buying a house and stupid covid but last year I decided to get back into it. Generally the track days wasn't too day, I enjoyed myself at snetterton but at donington (my favourite track) there I found a lot of professional racing teams there using the track day as a cheap test session, I've seen this in the past but not at this level, it made getting a clean lap in a fast road car nearly impossible. This wasn't terrible but something I'll bear in mind in the future. The main reason I only scored three stars is because the photographer msv choose to use. Absolutely awful service! Expensive, rubbish quality, terrible delivery time scale and when you question them on the service you'll get zero... And I mean zero response. Msv please reconsider who you use as a photographer in the future, this has seriously hampered your day out. Very disappointed.

"Just want to say thanks to everyone at…MSV"

Just want to say thanks to everyone at MSV brands hatch. Had such a blast this morning. I spun on one of the corners and had a slight water leak underneath. The guys rushed me back to the pits and got me straight back in another F4 car and out we went again. Then another driver spun out and he got the same service and even though only a few mins before the session finished they still wanted us to go out and enjoy ourselves. Thoroughly enjoyed the experience and would recommend.

"A damp and slippery Brands Hatch"

Went to Brands Hatch on a damp January morning, for the M4 and single seater experience, the track was quite slippery, all was very good and well organised Paul my driver coach was excellent as was the additional input from Mark Terry, I would have given 5 stars for this, unfortunately the car developed an issue causing me to have to change cars.

"Booking is the only downside!!"

OK... downside = the booking process... a good website & clear calendar would be good.
On the upside (for which there is alot). The circuit is awesome. Every member of the team was brilliant, a special shout out to my instructor Joe & to Steve our super car host who was funny, charming & made our day. The cars are great & the organisation on the day was impressive.

"MSV don’t be mislead by advertising"

I’m here now in the camp site I booked the quiet area and it’s like a 90’s Rave the security have not a clue all the areas are mixed it’s a total free for all, kids can’t sleep , I was looking forward to staying and watching the BSB,British super bike’s I will never stay again it’s a disaster this is at Oulton park.
Segregation is a good thing as advertised when I booked , I’ll be looking for a refund

"Should be ashamed of their customer service"

What outrageous customer service. The date and even the time of your booking cannot be changed (even if there is availability) no matter how much notice you give them and no matter what the circumstances. They should be ashamed of themselves.

"Bought 2 kids driving experiences for…"

Bought 2 kids driving experiences for Christmas. Spent 3 months trying to book but couldn't; multiple phone calls. Kids upset. I felt the customer service was laughable. Spoke to the Marketing Director who didn't seem to care, didn't offer any help and just gave me a refund.

"I've never had an issue, and customer service is excellent"

I've never had an issue booking tickets and never had any issue going to any of their tracks. I have had to talk to customer services when I booked tickets for the wrong event date (completely my fault) and they refunded me, they didn't have to but they did.

"Terrible customer service"

I’ve recently got into track days and one of my friends had booked one for snetterton a couple of months away. I booked onto the track day and then realised a few days later I couldn’t make the date due to me running a tough mudder event for a chairty with a group of friends. I then rang up MSV to resolve me double booking myself that weekend. I spoke to a team member and explained the situation, he then proceeded to take my details and then said “that has been credit to your account”. I then said “sorry but can’t I just get a refund”. He then replied “well you didn’t ask for that” in a very shady tone. I then laughed and said “well you didn’t asked me”. After that he then told me that any refunds need to be written in by email, fully aware of my situation. I then emailed the company over the weekend and explained the situation. I got an email back saying I didn’t qualify for a refund. Then emailed back and told them their team member knew my situation and said that I could get one if I emailed in. Then various emails and a phone call asking to speak to the manager, which he never contacted me once. I asked them to honour the fact that their team member advised me to email in and get a refund but they still didn’t do so. I wouldn’t of minded if they would of just told me over the phone I couldn’t get one and saved me the agg.

Then on another note this week on social media, I see a post about a track that was very icy and MSV advised that the riders were safe to go out on it lol. No limits advised that would have been no chance they would.

I see these as money grabbers and have a terrible customer service.

I’ll be sticking to other companies from now on.

"Camping at Snetterton"

My son and I booked to camp and watch the BTCC at Snetterton race circuit last weekend. We paid in advance online and received the online tickets including a reserved camping plot which we paid in advance £15 on booking. Unfortunately on arrival we were asked to pay a further £70 to camp (£35 each). This was not advised on original booking not only is the camping rate way above typical one night stay on a camp site but the facilities were extremely poor. I have paid to attend and camp at other circuits in the group and have paid half of this amount.

Feel this is very poor and extremely unfair.