"Absolutely Disgusted with CarVector – Stay Away at All Costs!"

Everything started with big hopes and excitement to import a car from Japan. I found CarVector online, filled in their form, and shortly after, a guy named Dusty contacted me. At first, he seemed professional. That is, until the moment he received my €3,000 deposit. After that? Total nightmare.

Enter Kosta – allegedly some kind of sales manager, but honestly the most clueless, disconnected, and useless person I’ve ever had to deal with in any business. The man’s English is barely functional, his communication skills are non-existent, and he treated my time and money like absolute garbage. I literally had to wake up in the middle of the night in my time zone just to try and catch a response from him. Did he care? Nope. Silence – until I had to chase Dusty just to get Kosta to lift a finger. Pathetic.

My budget was €14,300 C&F for a Toyota C-HR to Ireland. Suddenly, without asking, Kosta tried to push that up to €16,000–€18,000. What kind of scam are they running? At that price, I could buy a better car locally in Ireland for €22,000–€24,000 with all the fees included!

I was bidding on more than 10 cars – all within my budget – and I could see that these cars were sold well below the limits I had set. Still, he didn’t bother to try winning a single one. Lazy and clearly only interested in pushing whatever garbage he wanted me to buy – probably the ones with the fattest profit margin for him and his boss.

After realizing the whole setup was shady and totally in their favor, I gave up and bought a car locally. Best decision ever. I told them I wanted my deposit back and filled in the required forms. Guess what? It took TWO MONTHS to get my €3,000 back. Two months. In 2025. Are we kidding here?

This company is a complete scam. Unprofessional staff, terrible communication, hidden costs, and a system that pretends to give you control while they manipulate everything for their own benefit. If I can convince even one person to avoid this joke of a company, my pain won’t be for nothing.

Avoid CarVector like the plague. Zero stars.
Extremely disappointed.

"Meanwhile I have bought six…"

Meanwhile I have bought six Mercedes-Benz R230. The last three of them arrived in March 2025 in the port of Zeebrugge. Viktor was of great support during the purchasing process and seems to work 24/7 and Christine always kept me up to date of all the logistic process. So from the side of carvector clearly a 5 star experience.
In regards to the cars you rely on the available information, especially the auction sheet. Here I can tell that there are differences between the various auction places. Some are very precise while others are missing important information.- But this is the risk of buying a car unseen and also carvector has no influence on this.

"Карвектор - команда пофессионалов!"

Купил через компанию автомобиль Хонда Фрид. Это был мой первый опыт покупки авто с аукциона. Рад что выбрал этот способ покупки и данную компанию. От начала и до коца покупки, четкая и слаженная работа. Компания японская, но ребята все русские: Виктор, Кристина, Олеся. Спасибо вам. Рекомендую!

"Good overall experience…"

I had a very good overall experience with CarVector team, they are quite responsive and helpful, I would recommend confirming the final cost before you make the acquisition. Myself in particular I had an issue with the car during the RORO shipment to Cyprus, but that is not under CarVector's control and could happen with any exporter, the car was forcefully opened which left dents above the door and also bended the door itself...
Except that, the RORO shipment insurance is absolutely useless, unless your car is completely lost or stolen during the transport, so I would recommend against it.
Thank you Ms Christina and Mr Victor from CarVector in particular for the collaboration and support during this process.

"Lack of Accountability"

I regret to say that my experience with Carvector has been highly disappointing. I engaged their services on November 2024 to buy a used car from Japan to Limassol, Cyprus, with an estimated delivery date of February 1, 2024 (misleading information). Unfortunately, the cargo has not been delivered as of end of March 2025, and the delay is entirely due to factors within the company’s control—not external issues like weather or port congestion.

This delay has caused significant inconvenience and financial loss. I had a confirmed sale agreement for the vehicle, which fell through due to the extended delivery timeline. Additionally, I have incurred unnecessary costs and stress as a result of this situation.

Despite reaching out to the company multiple times, their response has been inadequate. They have failed to provide a satisfactory explanation for the delay or offer any form of compensation for the losses I have suffered. This lack of accountability and customer care is unacceptable.

I chose Carvector based on their reputation, but this experience has been far from professional. I hope the company takes this feedback seriously and improves its services to prevent similar issues for future customers.

Until then, I cannot recommend their services and urge potential customers to proceed with caution.

"Ужасная покупка...."

Связались с данной компанией по отзывам, такие отзывы хорошие приятно читать.
А вот у нас не приятная покупка благодаря Виктору. 2,5 месяца ждали машину, толком объяснить ничего не мог кормит завтраками, счета под санкциями, что делать он не знает, фин отдел тоже не знает, странный конечно тип. Помог в выборе гнилой машины , в аукционом листе было указано что незначительная ржавчина присутствует , причем он нас убедил, что не переживайте там немного ржавчины на глушителе может присутствовать(на что мы были согласны), ну по факту всё дно машины гнилое, не просто ржавое, сверху покрыли антикоррозийной краской. Вот тебе и профессиональный сотрудник.
Ужасная покупка. Виктор на сообщения на вопросы отвечает по 3-4 дня, а может вообще не ответить. Очень пожалели что обратились в эту фирму, может и не фирма как сам представитель этой фирмы то ли устал работать, то ли просто бессовестный человек. Бабло срубил самое главное себе, а остальное что кому как пришло в каком состоянии, этот его уже не касается.
Ну и условия конечно по документам странные ни каких гарантий ни каких урегулировании нет, что очень не мало важно! В нашей ситуации я бы по факту во Владивостоке отказала от этой машины 1,5 млн на ветер. Россия 02.2025г.

"Thanks to Carvector"

Thanks to Carvector for organising everything for our car shipping. We purchased a car using carvector's portal on the Japanese car auction site. Christine is very professional and helpful with all the logistic keeping me informed at every step. I think carvector is a trustworthy company and am happy to recommend Christine and her colleagues.

"I bought a Toyota Prius plug in hybrid"

I bought a Toyota Prius plug in hybrid, it was nice, starting from Mr Kosta who helped much to find me the car I wanted and it was great and in a perfect condition when I received. Then Ms Christine who was more than helpful and helpful in everything, replying anytime, tracking the vessel and informing me step by step.
Both were very passion as it's my first time and very polite.
Thanks alot for both of them.
Great experience.

"Zuverlässig"

Zuverlässig, bei Problemen wird geholfen! So muss ein Unternehmen handeln. Super weiter so!

"Very responsible"

Very responsible. And friendly