"Disgusting Service"

Before I start, I am a fully qualified Precision Engineer and a time served Mechanic. I took my Chainsaw to Mowers UK for repair as I was very busy rebuilding a motorbike. The Chainsaw would start but not rev up properly. I told Mower UK the fault and diagnosed the problem as a faulty diaphragm or blocked filter in the Carb. They charged me £25 for telling them what the fault was. Two week later I was phoned saying they were unable to repair it but diagnosed that it needed a new Cylinder and Piston. When I got the Chainsaw home I stripped it down. It was blatantly clear that it hadn’t been worked on; unless they are very good at re-aligning security marks which I had put on the screw heads. It would be impossible to assess the condition of the cylinder and piston without stripping everything down. If they didn’t want to do the job; just tell me but don’t keep the chainsaw for two weeks and not even touch it and feed me a pack of lies. In the meantime I have stripped and cleaned the Carb at a cost of £6.50 and it’s running beautifully. Last time I ever cast a shadow over their doorstep.

"Easy ordering, fast delivery = lawn mowed before more rain!"

I'm now the owner of a new lawnmower courtesy of MowersUK. No issues with ordering. Dispatched and delivered quickly, easily assembled and lawn mown! Only slight issue was that, in the dispatch email, delivery was given as '2-5 days' but a tracking number wasn't included. Due to this, I missed the first delivery (2 days after dispatch) from FedEx. It was automatically rescheduled for delivery the next day, which was fine. Not sure if my tracking info slipped through the cracks or if it's not added as standard to the dispatch email. If the latter, it is worth looking into to avoid issues with missed deliveries. :)

"Perfect service from a local business…"

Perfect service from a local business at a fair price.

"How good are they when things go wrong?"

You only really know the integrity of a company when things go wrong. Due to no fault of Mowers UK I had a gearbox failure on a Countax ride-on bought used from them.
The mower was collected, gearbox replaced and returned without charge. It wasn't under warranty. There was no guarantee.

Recommendations don't come better than this.

"Great service"

Great service. Good turn around on parts and competitive prices.