"The only reason this isn't a 1-star is…"

The only reason this isn't a 1-star is because our initial product did arrive. I was pleasantly surprised since I'd heard of a terrible experience a co-worker of mine had with the company. Then, when a follow-up order was placed (directly with a rep over the chat - more great experience!), they assured me since it was just an install accessory, it would ship the next day and take 2-3 business days. It has now been 2 weeks and I cannot get a hold of anyone via chat, email, or calls/VM to ask when the order will arrive. I tracked it, and like many other reviewers, it says that the order was processed but not shipped. I feel like I'm going crazy trying to get them to respond.

"A total scam"

I have tried several times to call this business and locate my order. They never answer. Whenever I go on their chat they assured me my item will be shipped, but it never gets shipped and only a tracking label has been created. I should’ve listened to the other reviews on here because I feel like their business is a scam and should be reported to the Better Business Bureau.

"Wrong Item Sent, Unresponsive"

This company sent me the wrong item and hasn’t responded to any of my calls or emails to correct this. It has been a month since the item was delivered and they still have not returned my messages.

"Slow shipping. Products as advertised"

Product took a long time to ship and arrive but was as advertised

"Damaged product - no refund"

Order was dropped at my door, when no one was home, damaged. I’ve tried for weeks to return it to get a refund, and have been told a few times that they would send one, but have never received it. I was more than patient overt the holidays, but am now feeling very ripped off. This is after it took weeks to ship. It took so long to arrive, with no shipping update, that I had ordered a charge back with my bank. Then cancelled it when it arrived, just to then discover that the item was damaged. Now Modrngy has my money and I have a broken light and they do not do anything to help resolve it.

"Wonderful customer service"

Wonderful customer service, kind, friendly. My order arrived in a timely manner.

"Amazing Customer Support with Order"

I just bought new Wabi Sabi lights for a restaurant I am opening from Modrngy and my experience has been amazing. They went above and beyond to make sure that my order arrived on time. Their customer service team kept me in the loop with any progress. Looking forward to purchasing from Modrngy again.

"Product never arrived"

Product never arrived. Label created but never shipped.
So for me you are a spam! Collect the money, create a shipping label and then nothing!!
Communications is poor that basically whom answers doesn’t know nothing!