"Very disappointed with this company…"

Very disappointed with this company especially as we decided to shop locally and support local business despite this resulting in a more expensive hot tub. After receiving a home visit from the owner of this company to ensure we had chosen the most suitable location in our garden to place the hot tub we were advised that underneath a recently erected pergola would be perfectly suitable and no adjustments would be needed, I also recall asking if he was sure the would be enough head height we getting in or out. Our new hot tub arrived and to our total dismay the lid of the hot tub would not lift or fit under the top of the pergola, the gentleman that delivered the tub was shocked that we had been informed this would be a suitable location as to him it was very clear the tub would in fact not fit. We then had to remove the top off our pergola in order for the lid to fit. I wouldn’t mind if we hadn’t had a home visit but the fact the owner had stood in our garden and looked at the pergola making reference to what a nice location it would be! Following several emails it is very clear that this company are only interested in taking your money and have no after service care, denying any responsibility even though we had a home visit.