"Buyer beware; it’s in the details"

Although the itinerary is as described, the details made this a poor experience. I did not ask these specific of questions and hope this review helps travelers make an informed decision
This tour does not provide skip the line tickets for Vatican and Colosseum. The owner scheduled us on free day and we waited in the hot sun for tickets. Advertised is a tour of the Colosseum; what this is a pre recorded download from an email sent several months earlier.
Dinners are a pre selected menu and you are not able to change their selections. Pasta dish is repeated at first and last dinners.
Wine/alcohol is only included with one dinner
Walking tours of all towns, except Florence, do not have headsets and difficult to hear tour guide because there are so many people.
They charge for water while on their tour bus.
The advertised free day in Florence is Mondays when museums are closed. Not a lot of options to do except shop.
All walking tours are scheduled for the hottest part of the day. Only break to get water while walking was in Rome.
Hotels include Best Western and European chain NH
Tour guide was different than owner
Surveys are not sent out to solicit constructive feedback.

I reached to owner to discuss my experience and he chose not to talk. By email he concluded that my perception of the experience was different than the reality. I wish that this tour operator would have been open to suggestions. When spending this amount of money, I mistakenly did not ask the granular details needed to make a better decision.