"Excellent service"

Hello. I was a tenant at 31 Hollingbury Road, Brighton for 2 years while studying at the University of Brighton and would like to recommend Longhouse Lettings. I would like to highlight the prompt and quality responses to all my queries, as well as the highly professional service, starting from the help with moving in and detailed advice on where I can find the shops I need, and also when moving out, when Oliver gave me detailed advice on cleaning, which allowed me to return my deposit without any problems. Also, in cases where the washing machine and fridge broke down, communication with the landlord was carried out quickly and a new washing machine and fridge were purchased. I would especially like to highlight Oliver Wilkins for his friendliness and professional help with all issues, and Michelle for her prompt communication.

With gratitude,
Sergey Zharkikh

"Highly recommend - lovely agency!"

Olly showed me around the shared house and gave a lovely explanation of the room/tenancy offer, and Michelle provided excellent service over the phone/email/video call to help answer my questions and speed up the process of my application. Thank you all! Lovely staff, warm demeanour - would definitely contact again for future letting needs.

"Gave my friend's deposit to a problem housemate now its been stolen."

Awful company has done nothing but screw over my friend by sending hundreds of her pounds in deposit to a housemate who threatened her life and now the money has been stolen.
Administration repeatedly lied to her, they can't organise themselves or return PROTECTED money correctly.
Stay well clear of this agency.

"Lying employees, legal issues, never ending stress."

1. when I moved into one of their rental properties, my room was covered with dead insects and the garden was severely overgrown. It took the agency several weeks to rectify these issues and one employee, Michelle Bacolado, lied to me several times by saying that the agency would give us a vacuum cleaner which was not true as “they didn’t do that sort of thing.”
2. During tenancy, I had my life threatened by several other tenants and was forced out of the house into homelessness. The agency’s response to this was to blame me for the vandalism committed in my bedroom after I had told them other tenants were breaking in and I had been forced out. They also refused to let me drop out of the tenancy despite previously letting someone else so do, and forced my family to pay around £2k in rent knowing I could not safely live there, and knowing someone else had taken my room.
3. The landlord sent my deposit to another tenant who had threatened my life, and the agency is currently claiming they can do nothing about this as they “sent it correctly.” I have never received my deposit and have had to file a police report, the agency claims they “support me 100%,” but they will not even ask the other tenant for my money back.

Overall, I had zero good experiences with this letting agency and would strongly advise that everyone avoids them at all costs.

"Terrible Service"

Lettings team has poor communication, wasted my time when they had no intention of letting the property to me.


Instead of being up front from the beginning they would rather string people along. It’s okay to pick whoever you let to, but to be dishonest is another thing.

"Very accomodating agency with my…"

Very accomodating agency with my request. Also the people there are lovely.

"It takes ages for them to do any…"

It takes ages for them to do any repairment or to reply

"I have lived with longhouse letting for…13 Sherrington Road"

I have lived with longhouse letting for approximately two years. they were provide a good service to the house and even the stuff are good and qualified people.

"EXCELLENT PROFESSIONAL SERVICE"

EXCELLENT PROFESSIONAL SERVICE

The Professional service we receive from Longhouse Lettings has made our lives so easy. The communication with them is excellent, we never struggle to get hold of them and they answer our queries and deal with work needed immediately. Would always use them as agents for our properties

"Guarantors beware"

As a guarantor I found this, relatively new, company extremely pushy, sending numerous emails and texts and insisting on taking all personal details, documents and credit references BEFORE sending out the tenancy agreement which let the guarantor know the amounts and length of tenancy they are guaranteeing! This should have been the first thing sent, then if the guarantor was happy to proceed referencing should be done at that point. Made a potential move extremely traumatic for both the guarantor and the tenant.