"Everything is great about MotFunds. Everything but the support team and the resolution time to fix an issue"

I live in the US and my overall experience with MotFunds has been a rollercoaster of positive and negative feelings. While I enjoyed what MotFunds has to offer to their customers, I was also disappointed by some of their conduct. The great things about MotFunds are that they often offer promo codes, their spread is relatively small and convenient, their server is comparatively fast, and their telegram channels offer insightful market overviews by two seasoned traders which offers a great advantage to an extent compared to others in the industry. When it comes to pros and cons, their products offer more advantages than disadvantages.

However, what left me truly dissatisfied is the support team. In February, following MetaQuotes’ decision to halt its services to prop firms and clients based in the US, I’ve been in close contact with the support team and patiently waiting for MotFunds to migrate to cTrader so that I can finally start trading on my challenge accounts. However, despite the completion of this migration, I didn’t receive any email with my account credentials. Signing in to cTrader with the same gmail didn’t work. I’ve watched all the instructions on their Youtube channel, contacted the support team several times and I was assured that they’re currently working on the issue and that it’ll be fine. As I mentioned above, I’ve been waiting for them to migrate to cTrader since February and they changed the date of migration from early April to May 1st to May 13th. It’s now been almost 3 days since I was informed by the support team that they’re working to fix the issue and I still don’t have my accounts’ credentials. I have 2 $300k pro challenge account by the way (acc #1: 910359, acc #2: 921901). Now the support team is not even responding to my chats and completely ignoring me. This is not the first time they’re disappearing when things seem to get a little complicated. It is, indeed, true that their support team lacks big time in terms of meeting the need of their customer. It’s almost as if they don’t care. At this point I don’t know what to do.

I will update my review based on how they handle my situation.

All in all, MotFunds will offer you great advantages, all the things I mentioned earlier (especially the market overviews by well renowned reputable traders). But, if there occurs an uncommon issue with your account that needs help from the support team, I wish you a good luck because you better be prepared for delayed responses and resolution times. It may take hours for them to respond and probably days until they start to finally take it into consideration and fix it.

UPDATE: Shortly after this, I received contact from a member of the support team who communicated in a professional manner, and my issues were swiftly resolved. As I stated above, MotFunds’ advantages outweigh the disadvantages. In addition to the array of advantages I've previously outlined, it's worth noting their provision of both one-stage and two-stage challenges. Moreover, they've introduced Master Live accounts, a recent innovation that eliminates the necessity of completing the one-stage and two-stage challenges altogether and enables you to get live account directly. Overall, highly recommended, the only concern is that the customer service may occasionally be lacking.

"Good fund platform for me."

Good fund platform for me.

"good good good"

good good good

"Hard working"

Hard working, good support, very quick response, a lot of initiative and very good care for clients

"Motfund is a good fund"

Motfund is a good fund. It is very easy and hopefully. :)

"Really responsible colleagues"

Really responsible colleagues, we wish them success in their future work...👍🏻
/your success is our success./

"Wery good funded site i ever experienced"

Wery good funded site i ever experienced

"mongolian first fund.support team good"

mongolian first fund.support team good

"Good job my favorite motfund"

Good job my favorite motfund

"Great Service"

Great Service. Low Spread thanks.