"The customer services is top notch"

The customer services is top notch. They are incredibly attentive, from pre-sales to the post-sales process.
Highly recommended.

"Absolute top-quality customer support!"

Absolute top-quality customer support!

I was lucky to find this company while searching for a spare part for my chair. Not only did they help me get the piece in my desired color, but they also guided me through the entire shipping process (it was my first time ordering something from outside the EU to Poland).

In short: great product and outstanding customer support (special thanks to Caroline). Huge thanks!

"Perfect service from start to finish"

Replacement part for my old chair was ordered for a fair price, delivered promptly and the team even verified it was the right part before confirming the order. They also supplied detailed fitting instructions and help to ensure I was able to repair the chair myself. Top notch service thank you.

"First-class after-sales service"

Following a broken part on my office chair, even though I was just a private individual, I was able to have a real discussion with the after-sales service, who accompanied me to answer all my questions. Then, once the order was placed, I was once again accompanied through every stage of the delivery process. I even received a message to make me aware of the assembly and the precautions to be taken. The delivery went off without a hitch, even though it was made 2 days ahead of schedule. The FEDEX driver found a secure solution to drop off my parcel even though I was away from home. Finally, I'm very happy with my rather top-of-the-range office chair, which after 6 years still looks great and feels very comfortable :-)

"Incredible chairs and an even more incredible team!"

I've been hearing amazing things about Ergohuman's chairs for quite some time, and I'm delighted to say that I've not been disappointed. I ordered the Ergohuman Elite.

Every part of the process has been exceptional. Placing an order was really simple, and Iain & Caroline were in touch within only a couple of hours confirming when my chair could be delivered.

I'm new to the world of ergonomic chairs and also visually impaired, so I was worried that I might find the setup process difficult, but I couldn't have been more wrong. Iain & Caroline provided me with digital copies of their setup instructions and manual (without me even having to ask - they just realised that they might be useful for me!). When the chair arrived, it was boxed brilliantly (with everything well protected and clearly set out), and the building process took me about 10 minutes. From the minute that I touched the first part of the chair, I could tell that it had been assembled with great care and attention to detail.

I had a few questions about the optimal usage of my chair, so I gave Caroline a ring. She picked up pretty much immediately, and was unbelievably helpful (later following up with me via e-mail).

Not only is this hands down the most comfortable chair that I have ever sat in (beating the likes of the HM Aeron, which I often use in recording studios), but it's certainly also the best customer experience that I have ever had. You can really tell that the team cares about what they do! Furthermore, the chair itself is beautiful - a work of art...

I will be recommending Ergohuman to all of my friends and colleagues, and can't thank the team enough for their brilliant support.

"Amazing customer service and product"

Caroline was an absolute star from start to finish.

I had a problem with one of my pieces disassemble and she was patient and offered the best help she could and was always trying to find more solutions for me.

I end up with and amazing chair and I can attest to the quality of their product.

Thank you so much!!!

"A joy to deal with"

From start to finish a brilliant experience.

We had a chair that broke a bolt after around 10 years of daily use and decided the time was right to get a new chair of the same make due to how comfortable the original was. The user is particularly tall so Caroline made sure that the chair was suitable, including shipping an extended gas canister plus an additional base. She also shipped a replacement bolt for the old chair as well.

Excellent product, well worth the money, and excellent customer service.

"Ergohuman chair service"

I have had my Ergohuman chair for about ten years and recently one of the castors started to come apart so I went online to see if spare parts are available. The company offers spares for different parts of the chair and I was pleased to find what I needed at an extremely reasonable price. Given the cost of the chair it is reassuring that the company offers affordable replacements.
The company communicated with me every step of the way to make sure that: I had made the correct selection: to thank me for the bank transfer: to inform me of the dispatch date and to follow up on the delivery. It is great to know that there is someone at the other end who understands the product and cares about the customer. I recommend dealing with this company-top marks for quality and service.

"Great chair - great value!"

Overall a very good chair with much better value for money than most high end office chairs. (I bought the Ergohuman mesh with headrest). Very happy with the service and information provided by the team at Ergohuman.net!

Comfort: The chair focuses on lumbar support, it offers all the flexibility expected from an ergonomic chair. It is very comfortable and, to me, provides very good support. I would say it is more focused on taller people because the armrests sit quite high when lowered down - that said my partner who is a lot shorter than me could easily find settings to her taste. Again, this is for people who want strong lumbar support. I took a version with headrest and would say this is very much optional, it's a little too backward for my head and would only use it when momentarily tilting back.

Build quality: The chair looks sturdy and looks made to last. lower parts and sit looks extremely strong, back is lighter but also has metal support. The mesh looks strong and looks like it can hold for a while. The only doubt point is the armrests for which look a bit shaky, but nothing that should discourage purchase.

Finish / design: This is where the price difference with more expensive (£1000+) chairs come in. The chair still looks very good but does not have anything special in terms of design. In my view the additional cost for a bit better design and slightly better finish is not worth it, but it's a matter of opinions.

Service: Ergohuman.net has been great - I called on a Thursday to ask delivery timeline and purchased the same day. They said the chair would arrive by Tuesday/Wednesday - it arrived the Wednesday morning. I received email updates on Monday for dispatch, Tuesday for next day delivery and Wednesday to confirm delivery. This provided a very clear timeline. My questions were answered within 1-2 hours. They use Tuffnels for delivery and confirm devliery on the day but no time window, so make sure someone's home! (note these chairs are not normally meant for home office so this is in general not an issue).

"From start to finish a nightmare"

From start to finish a nightmare. Parts not marked. I had to change appointment for the Delivery date, so Tuffells without any contact delivery days early. Lucky I was in.
Has for the Mirus chair, well what can you say made in China.
Not worth the money.
Also both the Directors don,t seem very concerned.
They are running 2 websites ?!
There are better Chairs out there and cheaper, without the Nightmare of dealing with this Company.