"Exceptional customer service "

After carelessly breaking a bowl that had been given as a gift I contacted this company hoping for a replacement. The item was now being discontinued, but they found an odd one and sent it to me for only the postage cost.
The response was quick, and excellent. I recommend companies when their products are good but REALLY recommend those customer care is good should you have a problem. No hesitation recommending Pet Impact

"What a fabulous ethical company!!"

What a fabulous company that really does stand by the ethical values it preaches. The owners are wonderful humans who genuinely care about your pets… and the planet so that future generations of pets have a safe world to live in. They demonstrate compassion for others in the PetImpact community they have created by sending out personal responses to any marketing questions and they encourage pet owners to talk about and share their experiences of pet ownership. Their sales and marketing is clear and easy to follow with touches of their obvious sense of humour sprinkled in. I am a repeat customer, I’ve purchased treats, poo bags, reusable pee pads, water and food bowls. All made with sustainability in mind, delivered promptly in fully recyclable packaging. Honestly I can’t say enough about the quality of service and care from this company… I wish that all business was conducted in this manner!! They also encourage you to only purchase what you need, no waste, no fancy items that you won’t use or your pet won’t appreciate.

"Slow Feeder and Mat"

Great products, they do exactly what they we need them to do. Fab customer service, nothing is too much trouble.
Thank you Alice, Gavin and the Pet Impact team.

"Great stress free product 🐶"

First time order love our products.
Paw Balm smell so good & lick safe ❤️
Reusable Incontinence pads are extra large and absorbent also stay in place even if she digs.Great company love what they doing. Thank you 😊

"Speedy delivery and flexible when I…"

Speedy delivery and flexible when I wanted to make changes.
The poo bags are excellent and I think company did serious research to find out what is best for environment

"Everything as expected very good…"

Everything as expected very good product 👌

"Happy to support genuine effort to do things well."

I am very pleased with all our purchases from Pet Impact - these include the nice poo bags, treats and a cross-body bag for carrying these easily, which I use some of the time. The ethos of Pet Impact pleases me and the explanation about using oyster shells feels more sustainable than compostable bags that won’t be composted. In use the bags are nice to use, with tie handles and are a good blue (not see-through).

"Great commitment to sustainability"

Great commitment to sustainability. Speedy delivery and great products!

"A brilliant innovative company."

I must say I admire the work that this lovely young couple are doing to make a positive impact on our failing ecosystem, well done you. Everyone who wants to make a difference to our planet should consider buying their products they are affordable and of high quality. I would recommend the reusable puppy training pads they are brilliant, why buy disposable pads just to bin them and add to landfill. Also the poo bags which are lovely and strong and made from oyster shells so genuinely recyclable - such a clever idea.
I wish you and your company a very successful 2024 you truly deserve it.

"Finally"

Finally! Have been bothered by pseudo eco options especially around things design to go straight to waste - hopefully this can expand to further uses as it seems the best solution I’ve seen so far, keep up the good work!