"Ines and her team at College and County…"

Ines and her team at College and County helped my daughter search for a property to rent in Oxford recently. The whole team were extremely helpful, professional and approachable and we would definitely contact them again to search for properties in Oxford.

"STAY AWAY"

I can only corroborate the comment made earlier by Vittoria, and I'm only giving one star because I can't give zero star. At the end of my tenancy, they also gave my deposit back to my flatmate despite me asking them not to. In spite of Vittoria's example where she lost a lot of money, the agency maintain a head tenant policy that is not mandatory. TDS can pay the deposit back to each tenant separately so there is no reason why this letting agency can't. What is more is that at the signing, the agency did not specifically/properly explain me what the head tenant role entailed. Vittoria's feedback confirms that the agency do know people may loose money because of the 'head tenant' clause but do nothing to prevent this from happening or protect all tenants. In my case they did not even update the TDS deposit information to add my name on it and did not serve me the prescribed information either. Yet when I asked about it they claimed to have done everything in line with the law until I brought in a lawyer. As Vittoria said, STAY AWAY, especially if you are a tenant looking to enter a joint tenancy.

Response to the MD's feedback: I really had no outstanding utility bills/dispute that I knew of, and I am not sure what this has to do with you giving the deposit back to tenants separately. I did have a co-tenant similar to that of VITTORIA and that was not new to you / your team. But you decided not to care about it and gave that person my money against my will - the problem is as simple as that. Would love to hear your feedback about why your team urged me not to bring in a lawyer, claiming they did everything right until I actually brought in a lawyer. Interesting to see you mentioning 'genuine' problems, as if mine and that of the previous tenant (VITTORIA) were not genuine problems. You may manage over 1000 tenancies across the group, but the data shows that I am not the only one having that issue and you ignore it. I had to bring in a lawyer to be able to recoup my money. Please note that I am not finally writing this for me personally as I got my money back (Thanks to the lawyer), just want to share my experience for future tenants especially those looking to enter a joint tenancy. To Vittoria you said it was because she did not flag any issue early in the process, I did flag the issue early enough but you still did nothing!! Hope you take this more seriously for future joint tenancies

"Great service"

Quick and clear information was always provided and Lewis was a massive help in making the process of our first move a lot easier!

"Great experience!"

Great experience! I needed to move in at short notice and the team, Danielle in particular, were brilliant at getting everything sorted in time and helping clarify any issues that I had. First time renting through an agency and I really expected it to be much more of a headache, but it was incredibly easy.

"Best estate agent in Thame!"

Best estate agent I have ever dealt with. Efficient, friendly, understanding and professional. They do what they say they will do on time and with care. Very well organised and experts in their field. Outstanding service and I would recommend without any reservations.

"Best agency in Oxford"

I have been renting for many years, College and County have been by far the best agency I have used both in Oxford and in the UK. The property manager Tabitha was extremely friendly and helpful throughout my 2 year tenancy, really making me feel at home in the property.

"We have been really impressed with…"

We have been really impressed with College and County. Tabitha has always been so helpful and available when we’ve had any questions or requests and any issues have always been resolved quickly. Would definitely recommend.

"Very good service"

Very good service, accomodating to my special needs.

"Best in Oxford!"

Thanks so much to Lewis and the College and County team. They turned our nightmare flat hunt into a success.

"We rented with College & County for 2…"

We rented with College & County for 2 and a half years and it was a great experience all the way through! Everyone on the team was helpful and kind, especially during Covid stress. Any problems we've had have always been dealt with in a quick and professional manner. Special shout-out to Tabitha for always being such a cheerful & helpful first port of call.