"Our tenancy managed by Guildford Estate…"

Our tenancy managed by Guildford Estate Agents was marred by communication issues and a lack of professionalism. Communication breakdowns were routine, with unanswered emails and unattended appointments. No clear way to handle emergency situations as there was an unresponsive emergency contact number. We did not feel that the landlord was being made fully aware of issues with the property.

We were subjected to rudeness and condescension by the Director and Manager, and the agency's focus on landlord interests over tenant needs and rights under contract was evident. Not least issues we faced with central heating over last winter when we had a newborn baby and were told that if no fault were found we would have to pay for the engineer call out!

This experience forced us to seek alternative accommodation due to stress, highlighting the urgent need for improved communication and tenant-focused service from Guildford Estate Agents. Our hope is that future tenants are spared such a frustrating and disheartening ordeal.

The number of 1 star reviews speaks volumes.

"absolute nightmare"

absolute nightmare, rented a property through Guildford Estate agents for 7 years, nothing but stress from start to finish, we had water leaks and damp the whole time we were living there, we had to purchase a washing machine because they wouldn't respond to any emails, it took 2 years of chasing and calling before they finally replaced a broken cheap electric stove, the replacement was even worse than the original, even then it took a further 6 months, we had to replace the broken front lock in full as they would not replace it, it cost us £500 as an emergency call out because we were locked out.I have never come across such dishonest people in all of my life, every time I reported something they took advantage of the report they would do an inspection of the whole house like a court order, almost like a punishment, one chap came there ones and was opening the cupboards asking what was in them?? then they would ignore the original issue and do it all again a few months later when I would make the same report about the ongoing issues, they always used different names and emails in corespndance to confuse you as if they had hundreds of people working there, so you always had to explain everything again and again and getting no where. 7 years In a roll the gas safety certificate man would advise them to get a carbomonxide alarm, its in his reports, but they had ignored it, I didn't realise this until the last 6 months of my tenancy, how shocking is that???? now they are holding £2400 deposit, after I left the place in immaculate condition, they even said it themselves when I handed the keys back, they refuse to answer the DPS, so now we are having to go through a whole different process of stress and disgraceful lies,in the fake inventory they did when I was not even present, they have claimed for things that was already there before I moved in. do not trust this company.

"I would never trust this agency.Dont…"

I would never trust this agency.Dont have a good experience at all. Avoid!!

"Poor service"

Unprofessional service. Whilst staff were generally pleasant, they have mastered the art of not answering your question or committing to respond, and then not responding. Matters were not acted upon or resolved with any degree of urgency or customer focus. I never felt I could trust them. I should have listened to all the other poor reviews. Go in with your eyes open.

"Very unprofessional"

Very unprofessional, they wast your time changing the appointment all the time. Lake of communication. when they manage to come to the property they arrive late or don’t bring the keys.

"Do not trust this terrible company"

This company will enter into contracts on your behalf and incur fees without telling you and then telling you that their contract covers it AVOID. Not reliable or trustworthy when dealing in important dealings.

"Guildford estate agents recently helped…"

Guildford estate agents recently helped us out with letting our flat using their managed service. They have been brilliant from the beginning. Highly professional service, good quality photographs and informative property add. They have been extremely helpful with all of the questions we’ve asked and have always responded to us quickly. They kept us informed throughout, they always let us know in advance of viewings and have always been at the end of the phone. I highly recommend using them.

"Happily recommend"

We’d had a very bad experience with a different estate agent in the area prior so working with Guildford Estate Agents to find a property to Let was a dream in comparison! Very easy process and Maeve and Jack in particular were so helpful throughout, really doing whatever they could to help us with it all - would definitely use them again!

"Recently sold our flat through Guilford…"

Recently sold our flat through Guilford Estate Agents who kept great communication throughout. Jack & Joe were both very helpful and cummunicative throughout the process. The photo's and virtual view of the flat were really well done and useful especially over this period. Happy to have sold the flat through them!

"Avoid at all costs"

Warning.
Aggressive, unethical, dishonest. Customer service is totally missing. There are plenty other places out there - don’t buy or sell through them.