"So far so good…"

So far so good…

"Just switched & I am very happy"

Just switched & I am very happy, honest & customer service is great, Fer responses very quickly.

"Distressed customer"

At the moment I am deeply disappointed and very upset.
I have had a dispute with ESB energy over a £800 Bill for one month.
I am at the moment looking at my smart meter .In the last week I used 72.16 KWH of energy costing £13.95 for tge week .if I times this by 52 it would equal £725 .40 a year.So please resolve this and stop sending demands via conexus.
Life has been very hard for everyone due to covid and having this over ones head makes life very stressful when times are hard enough.

"Customer service is very helpful and…"

Customer service is very helpful and fast

"My present account is ending on the 4th…"

My present account is ending on the 4th December 2021. They had given a renewal quote which was more than double what I was paying per month..Phoned (Jackie) ESB and explained that I was making huge reductions in the use of gas and would like to continue paying the same monthly bill.No problem,clearly explained,new contract.
EJ Atkinson

"I had trouble signing into my account…"

I had trouble signing into my account after an email issue. Zenub Tahir helped me through the process and flagged the issue with the best department to sort it.

"Warning! Direct Debit rule breaches."

More incompetence from these clowns. My DD has increased from next month (yes, I know everyone's has) but I discovered by accident as they broke the DD regulations by not notifying me. As the account I use for these payments is kept at a minimal balance, this could have resulted in my unwittingly going overdrawn. If you pay by DD, make sure you check what they're taking next month as they may have increased it and not informed you.

"Not completely switched yet but all…"

Not completely switched yet but all seems to be going smoothly so far and the communication has been good. The fixed rate seems quite reasonable although my current provider has not yet confirmed what I would have been paying with them. I’m led to believe it would have been much more. Let’s hope I’m actually going to be saving.

"Absolute great company with affordable…"

Absolute great company with affordable offers and the 2 gentleman's who knocked on my door to tell about how the prices rise would love to thank them again for giving this opportunity and again lovely company with a warming welcome definitely recommend it.

"Conned into renewing"

Swore blind I wouldn’t renew, but spoke to a lovely lady named Louise and she went through all my worries and at the end of the call felt very reassured. REVIEWED. Yet 2 months later still not received any of the 600 credit on my account, have been told it’s on its way time after time but still not received a penny back. If they do this to every customer that lots of interest in bank for them. Wished I had never reviewed, bunch of liars