"Great communication gave great advice…"

Great communication gave great advice on installation, would highly recommend

"Quality product"

Really efficient service. The door is a quality product and looks great. Everyone we spoke to were helpful and we’d be happy to use again.

"Great company - thoroughly recommend"

Great company. Installation was done by a third party (Martindales) which initially worried me, but they did a fantastic job. The door looks fantastic and represents good value. I upgraded the letterplate and changed the threshold size post survey, which was no problem at all. Staff in the office are friendly and helpful. No pushy sales tactics unlike some of their competitors (Value Doors) who I can't get off the phone.

"Professional, great service"

The whole experience was easy and pleasant. Very professional, quick service. I like their transparency with pricing and fitting services. Designing my own door was a great experience. Selecting various options gave me great understanding what I wanted and helped with the final decision. Spreading the cost was a bonus and that was one of the reasons we chose Timber Composite Doors over a slightly cheaper quote. Also, I liked not being forced to make decisions, no pushy sales. I received the guarantee documents within a week of installation day. Overall, we are very happy with the product and the service.

"Lovely door which was delivered on…"

Lovely door which was delivered on time. The whole process was easy from beginning to end and the fitters were professional and knowledgeable as well as polite and friendly.i would highly recommend this company.

"New Door "

Very easy to organise, professionally carried out and very pleased with the resting

"Poor communications - especially once they have some of your money."

IF you live locally to Timber Composite Doors (TCB) so you are able to go in and speak to them face to face, I imagine you just maybe able get a half decent service; their main issue throughout has been their very poor communication.

There were issues with the designs of both doors; we were told that the design of stable door we had selected would not fit (after the survey) so they gave us a range to pick from. We did as suggested, and then were told twice, that these ones were also not available due to size restrictions. When we did finally select a door that would fit, their design came back with different colour glass, complete with lead work – neither of which we had selected. The final design for the other door came through with an electronic type lock – which we had at no time even looked at.

There were emails from several different people within TCB, and at times, it would seem as though they do not speak to each other, or look at the same mailbox as details had to be repeated on several occasions. One of the emails even came through with the details of a different company that they also represent, which was a little disconcerting.

When the doors were installed, there were a couple of snags (the surround of one door needed to be sorted, and a sticking lock on the other) that would need a second visit; this was understandable as these things happen. However, what I didn’t expect to happen is when TCB took the remaining 50% of the balance without even checking the jobs had been completed – and to the customers satisfaction – especially as the fitters has logged the works that still remained to be completed.

Before TCB would actually agree that a tradesperson needed to visit again, there was a disagreement about the ‘making good’ to the damage around the first door. Apparently, the TCB policy states they will not repair ‘inevitable damage’; when I read the T&C’s they sent me, this was very subjective.

On the 2 occasions that the sub-contractors needed to come back, they didn’t seem to have been told much about why they were here. On the first occasion, he thought he was here to replace the lock (which was correct), but knew absolutely nothing about the ‘making good’ around the other door. On the second occasion, they believed they had to take out and refit the whole door, when actually they were here to fill gaps at the bottom of the frame.

As I said to TCB, a lot of these issues, individually, would not be the end of the world, but the cumulative effect seems to display very poor customer services. Because if all of these issues, I would not recommend TCB to others.

"Composite door"

As a regular specifier of doors and windows I found the ordering process to be easy and straightforward. Responsive assistance from staff and faultless delivery and receipt of the door-set. All very much appreciated.

"The fitting by Martindales was done…"

The fitting by Martindales was done professionally and swiftly,before Christmas. The door has functioned excellently since installation

"Great service from start to finished…"

Great service from start to finished Job. Very happy with my new door.