"This is the Second Time Solum GB have installed an Air Source Heat Pump for me - Highly Recommend Solum GB"

Without a shadow of doubt I would highly recommend Solum Gb.

This the Second Time, I have had a full heating installation of all the radiators in the house and an Air source Heat Pump completed/installed in my house, by Solum GB.

The first ASHP was in the property that I sold when I moved house last year and this is the second installation of an ASHP and whole new heating system that Solum GB have carried out for me in my new home.

A full Heat Loss Survey was carried out on both occasions prior to both installations of the Air Source Heat Pumps, as this lets us know which radiators need replacing.
The radiators that need replacing are further confirmed in writing.

Solum GB are the ONLY Company that I would trust to carry out such a huge reinstall of a whole new heating system and Air Source Heat Pump.

Solum GB are a professional and highly experienced team.

The whole process on both occasions was smooth and trouble free from start to finish with every question answered.

Thank you to the outstanding experts in the Solum GB installation team and thank you to the fantastic team in the office.


Solum GB is THE best in terms of reliability, transparency and expertise in this specialist field.

In my experience, the after care and service is second to none and any queries are quickly resolved.

Solum GB are an extremely knowledgeable and Trustworthy Company.

"10 kw MIDEA heat pump installation BH2"

I waited a couple of months before sending this review as I really wanted to test the new heat pump installed by SOLUM GB.
I can now honestly without any doubt recommend SOLUM GB for heat pump installations. What I liked the most about this company is that their team (both on site and in the office) is made up of experts in the field who are passionate about what they do, and it shows in the quality of their work.
They take the time to understand their clients' needs and work closely with them to ensure that their expectations are not only met but exceeded.
Their communication is clear and concise, making the entire process smooth and stress-free.
The whole process from the initial enquiry through to quote, signing the contract, installation at my house and the handover commissioning of the system was done to the highest standard.

"Solum GB installation of Air Source Heat Pumps"

In 2018 Solum GB installed an Air Source Heat Pump as replacement for my (fully functioning) gas boiler in my 1920's house. They undertook calculations that showed me the installation costing £18000 would have paid for itself by 2025 and assured me that my house would be well heated.
Whilst during the last 5 years the pump has worked much of the time, I have had a lot of problems it.
When the weather is cold it does not heat my house adequately; it has not been able to heat the house beyond 15 degrees for several weeks this winter.
It has stopped working altogether from time to time due to 'flow' errors and I am left without any central heating until I can get an engineer to come which can take weeks and costs me £250-300 for each call out.
The pump is expensive to run even allowing for electricity price hikes. Whilst the company calculates that it is using the electricity predicted, the predictions were for a temperature of 20 degrees and the temperature has never been above 18 degrees
Initially I called the company back to sort the problems. Each time I was made to feel that it was not the pump but me that was at fault.
Eventually I asked a local company to take a look at the system. They advised that all the radiators should have been changed with the original installation and this is likely to be the cause of the stoppages. They also identified other problems
Trading Standards have also advised that I should have been given detailed heat loss calculations for each room before installation which I was not
I have since discovered that Air Source Heat Pump installations in houses of this age (not insulated to current standards and radiators rather than underfloor heating) are not advised.
I have asked the company to rectify the situation, but they are so far refusing to take responsibility.
written on 01/03/2023

Updated April 2024
I have finally had the ASHP removed and reverted to a gas boiler. After the post above it stopped again altogether and I was without heating from February 2003 onwards. Eventually in April Solum GB came to have a look and diagnosed a problem with the solenoids. They did agree to replace these under guarantee and the repair was completed in July 2023.
This winter the ASHP worked until it got cold when again it stopped suddenly without warning. I was without heat again for 2 months. The problem appeared to be a new one to do with the outside Units freezing over.
I am elderly and I cannot live without heating in the winter. So I have finally decided to cut my losses, have the ASHP removed and revert to gas boilers. This is a great disappointment and a great waste of money.
The more conversations I have had with experts and other users about this ASHP the more I am clear that Solum GBs design of the system, installation and commissioning were all likely to have been sub-standard. Problems can occur post installation, but the number of problems I have experienced means that the system was faulty. And whilst Solum GB came back to sort the initial problems and eventually fixed the faulty solenoids, they have failed to take responsibility for the fact that overall this pump is not fit for purpose and this means that this is not a company to be trusted.