"Great service at Greys Opticians"

I recently bought my glasses at Greys Opticians in Shipston and I had a great experience.
The staff were friendly and helpful and I am really pleased with my new glasses.
Highly recommend !

"Outstanding Service and Expertise at Greys Opticians – Highly Recommended!"

I recently had the pleasure of visiting Greys Opticians in Stratford upon Avon, and I can confidently say the service I received was exceptional from start to finish. From the moment I arrived, the staff were friendly, welcoming, and thoroughly professional.

The eye test itself was comprehensive, with the optometrist taking the time to explain each step of the process. They used advanced equipment to assess my vision, and I felt completely at ease throughout the entire examination. It was clear they genuinely cared about finding the best solution for my eye health, and they answered all of my questions in detail, ensuring I fully understood my results.

After my eye test, the team helped me choose the perfect pair of glasses, including varifocal lenses. The selection process was seamless, with plenty of styles to choose from. I appreciated the expert guidance on frame styles that would best suit my face shape and lifestyle, and they made sure the lenses were tailored to my specific vision needs.

The fitting was prompt and precise, with the staff ensuring the glasses were adjusted for maximum comfort. I was also impressed by how quickly the glasses were ready for collection. Since wearing them, I’ve had no issues with my vision or comfort, and the varifocal lenses have made a significant difference in my daily activities.

Overall, I couldn’t be more pleased with the level of care and expertise provided by Greys Opticians. It’s clear they go above and beyond to offer a comprehensive and professional service, and I would highly recommend them to anyone in need of eye care or eyewear.

"Polite, Expensive, Incompetent and Disappointing"

Whilst the eye examination in the Stratford Upon Avon store was thorough, the after service was simply disastrous. I required and was measured for new varifocal lenses at £460, these were to be fitted into my much loved existing (2 year old) frames. My frames were sent off TWO TIMES & came back incorrect (ie. unable to give clear vision) BOTH TIMES! (I wore the first incorrect lenses for a week to see if my eyes would adapt but ended up having headaches and unable to read) In frustration at being without working glasses for 3 weeks I requested a refund. At this point a staff member actually BROKE my frames in front of me whilst attempting to physically remove the incorrect lenses! Her response? ‘Your story doesn’t get any better does it?’ I was offered a pair of closest fit ‘similar’ frames in compensation, but these were not ones I would have chosen had I been looking. They are now sitting in a draw. I was genuinely upset & shocked at this level of service. I just wanted to get out of the shop as soon as I could. I have subsequently taken my prescription to a high street store where I bought new glasses and lenses which together cost less than that quoted by Grays for just lenses. Incompetent, expensive and disappointing. Should have gone to….well you know where!

"Excellent Optician."

I attended Greys Opticians in Chipping Campden, today 27th. September 2024 for an eye test which was carried out by Mr. O'Doherty. The service I received could not be bettered and Mr. O'Doherty took a great deal of time in answering all the questions I had. I thoroughly recommend this Practice.