"We have been using BAC Fire & Security…"

We have been using BAC Fire & Security for many years there customer service is excellent. they always go out of there way to help. I would recommend these guys to anyone keep up the good work.

"Aggressive engineer"

On 24 July 2020 a Van (HW69NSF) forced his way into the lane I was driving in. Immediately after I stopped at traffic lights and we were next to each other, the driver was absolutely wild, rolled down his window and was shouting at me for using the horn when he was forcing his way in. I asked him what he was doing that he could hurt us and cause an accident, the driver started laughing and shouting 'what you gonna do about it'. After this the driver drove recklessly, undertaking other cars. We contacted the company immediately and raised the issue with a manager in the company. The manager seamed understanding and promised to call us after he had spoken to the engineer. Sadly nobody has ever contacted us. For me this shows that they do not care about their engineers behavior. Personally I used to work in Fire and Security and within the industry trust is essential as engineers know the codes and security systems. If an engineer does not care about other people and behaves aggressively towards the general public how can he possibly do his job in securing their properties and businesses well? How can he care about a client being robbed or his business being lost in flames when he willingly puts other peoples lives in danger and laughs at them? As can be seen by the some of the other reviews about their engineers behavior I would recommend anybody to look elsewhere before hiring these guys.

EDIT: After posting this review I have been contacted by the BAC Fire and Security the same day. I was told that our report of the incident got lost in communication due to some people working from home. After the BAC had investigate the incident and within a week was the driver put into disciplinary process based on evidence. After this case being processed I have to say that Ben R. from the BAC was very understanding and based his investigation on evidence. After emailing with Ben I'm happy to say that the BAC does care about behavior of theirs engineers and the company reputation.

"Excellent service."

Excellent service.