"Matt (trophy pet food Torbay) we have…"

Matt (trophy pet food Torbay) we have always received 100% great service, always reliable delivers on time and he’s very knowledgeable and gives great advice and is great with our pug dobby

"Iv been with Trophy pet foods for my…"

Iv been with Trophy pet foods for my dog for years and Matt at Trophy Torbay is absolutely marvellous for advice and prompt delivery wouldn’t have anyone else ..

"Lost orders and terrible communication"

Lost orders, inadequate packaging, smashed up tins on arrival and TERRIBLE communication. I understand the company is moving warehouse but these problems are long standing. I've moved to another supplier whose product arrived within 24hrs.

"Don't order online."

Don't order online.

I am a long term customer who lost their local rep. I have ordered on line since with big orders. All good, any issues quickly dealt with. I placed an order on the 25th of March. I was hesitant as the price had increased 52% since my last order but my dog loves their food so placed it anyway. My money was taken, order confirmation email but no delivery. If you phone to find our why, a machine tells you to email them. You email, NOTHING.

I have done some digging and it looks like Trophy now has new owners who it seems have hiked up the price and abolished customer service. I can't comment on the product now....they won't deliver it!

If you want Trophy product use a local representative as they have a face. Ordering off the web is just a scam

"Placed an order on the 22nd March…"

Placed an order on the 22nd March direct from the website and it has still not arrived. I’ve tried contacting Trophy but there is just no one getting back to me. Very poor service. I’m sure it can be sorted out if there was actually someone in Customer Service.

"One customer gone elsewhere....."

One customer gone elsewhere.....

Been using Trophy a number of years and up till now never had a problem. I believe they are now United Petfood which may or may not be the reason for a decline in service.
Placed order on the 18th March, now 12th April and still waiting for it. Have completely run out of dog food and now having to use another brand, which I'll now probably continue to use

"Matt - Trophy Torbay"

We have been dealing with Matt - Trophy Torbay, for the past six years he is very reliable (even at short notice) knowledgeable, friendly and provides great customer service. This is a great product that we would highly recommend!

"Trophy pet food: Michelle and Curly in Frome and the surrounding area"

We have used Trophy pet food for our two Wheaten Terriers for a number of years. The food suits the slightly fussy appetites of the dogs and keeps them healthy and alert. Having the food delivered by Michelle, who is ably supported by Curly running the logistics in the background, is the real bonus and their customer service is exemplary with an easy booking system and assured delivery. A delivery is a highlight for humans and dogs alike as it is a social occasion for both, such is the personal touch and love of dogs that is at the core of the operation. I cannot praise this business enough, and the dogs agree!

"Matt - Trophy Torbay"

We started using Matt when we wanted to give our dog a healthier diet. Matt came with a number of samples which as our dog is lab, she loved them all 😆
But we agreed on one and have used Matt ever since.
I can certainly recommend him and Trophy Foods

"Trophy Pet Foods - Matt in Torbay"

Matt - Trophy Torbay has so far given 10 years of exceptional service for my dog Jay. Matt is polite, knowledgeable, extremely efficient, stays in contact, the service is second to none. Anybody looking for a pet food supplier in the Torbay area should get in contact with Matt – you will not be disappointed.