"Previously good experience with Vesternet not repeated this time"

I have previously had very good experience with Vesternet. This time the item has not been delivered nearly three weeks after ordering. It would appear that Vesternet's communication processes need improving to deal with keeping customers in the loop with realistic delivery forecasts during this period of global supply issues.

"Now you see it, now you don’t."

I came to place an order due to a promotion sent to me. I go to the page, put my items in the cart, get to shipping to be told it doesn’t deliver to me. It is terribly frustrating considering the time I have been waiting for them to return to stock.

"Great service!!"

Great service!!

"Quick response on Chat Bubble"

Quick response on Chat Bubble , Discount prices if you bundle (Nice surprise) , now waiting for the shipping to happen ...
Happy so far !

"Excellent service and technical…"

Excellent service and technical support, definitely use again.

"Perfect as usual"

I get almost all my z-wave equipment from Vesternet so when I needed a new z-wave socket for the christmas tree they were the obvious choice. Next day delivery was handy so we could get the lights on the tree as soon as possible and start feeling festive without the need to reach round to unplug or switch off plugs by hand. Plus having the lights automatically on in the morning starts a December day off perfectly!

"Cant recommend them enough their after…"

Cant recommend them enough their after sales support is 2nd to none

"Great service"

Quick response, helpful staff, great as usual

"Still a great company"

Why don't you ask for a review after you dispatch orders??

Order on 26th Nov still yet to be dispatched after a week but charged already. Not up to the usual service level. An email to confirm delay would be been courteous.

Update: thanks for reaching out David. I appreciate the email on the delay and expected delivery time frame.

"Best site for z-wave devices"

Tiny difficulties at first but quickly sorted. Pleasure to do business with. They offer really good prices and advice. Will definitely buy again.
Adrian