"6 star service!"

Had some fairly complex requirements when hiring a Tesla Model X. Albert was very proffessional, punctual, informative and accommodating. An absolute delight to deal with and will definitely use again. Thank you!

"Excellent and seamless service"

Excellent and seamless service

"Great service and professionalism"

Great service and Daniel the chap who delivered the car was very polite and professional. Will definitely hire again!

"Great company would recommend"

Top service from Dan. Would definitely use again - loved the car.

"3F EV Limited is the place to go for your electric vehicle"

3F EV Limited if you want to hire an Electronic Vehicle then this is the place to go, You get so much for your money included in the rental, and the customer service is something I have never ancounted, Dan from 3F EV is so helpful, going that extra mile, for the customer what an amazing bloke,. I would definitely go back to 3F EV Limited to hire an electric car again, This is the place to go, Thanks 3F EV Limited and a big thanks to Dan.

"Very much a mixed bag"

Very much a mixed bag.

Given a choice to rent the same car from competitors, I would definitely choose the competitors. (For reference, I have rented / used the same style car from various competitors, including EVrent, Whitecar (now defunct), ExcellenceGroup and Hertz.)

As regards the car, I was given a standard Tesla X. It was clean (as one would expect). However, the car required a pin in order for it to start - and the part of the screen where the pin was to be entered often froze during the rental period such that it was impossible to enter the pin and to start the car. This was inconvenient at various moments - and, despite raising this with the company, no apology or explanation was ever offered.

A further problem was encountered when arranging the rental period. Having initially been told that the car was available from a Saturday and that delivery could be arranged, I was subsequently told that the car could only be delivered on a Friday and that I would therefore need to rent the car from Friday and be charged for this extra day. This involved paying £235 for an extra day's rental in circumstances where I was not using the car for the extra day at all.

The next problem arose when an insurance claim needed to be made. Despite various requests for documents which should have been provided as a matter of course (copy of rental agreement, payment receipts, photos), I was met with delays and obfuscation. Overall an extremely unpleasant experience with the company when debating, and dealing with the insurance claim for, some comparatively minor work (and for which I was fully insured).

On the positive side, one employee named Yomi was a delight to deal with, even if the system the company operates seemed to provide obstacles in the way of his fully assisting me. Unfortunately, another employee (Dan) was the polar opposite to Yomi.

The ultimate question: would I ever rent from them again? No!

Postscript.
I have now read the response from 3F EV. Unfortunately this is symptomatic of the inaccurate and confrontational approach they have taken with me.
It seems to be alleged that I was unwilling to pay for damage and tried to exert duress over them with the threat of a bad review. This is incorrect. As they are aware, I am entirely insured and the cost of any repairs is neutral to me (because I do not cover the cost). And the costs are tiny.
My review accurately reflects my experience. As I have stated before, Yomi was a delight to deal with. By contrast, Dan was not.

"Excellent"

Rented a Model X for my daughters prom, it was definitely a crowd pleaser!!

Excellent, efficient, professional and friendly service. I highly recommend 3F EV and will certainly use them again next time.

"Excellent service"

Excellent, friendly service. Car was as described and reasonably priced.

"Rented a Tesla Model X for a long…"

Rented a Tesla Model X for a long weekend. Amazing car and great service from these guys. 100% recommend.

"Absolutely amazing car (Tesla Model S…"

Absolutely amazing car (Tesla Model S 90D) and the service was great too - fast, efficient and professional. Had a great day out. Can't recommend it enough!