"I made a mistake and ordered the wrong…"

I made a mistake and ordered the wrong rug. Called and the rep was sweet and able to cancel my order immediately. Good customer service!

"Very easy to place an order...Love that…"

Very easy to place an order...Love that I can do it through Amazon!

"Great selection of rugs"

Great selection of rugs. Need better ability to filter by "muted" and much less pop ups! Pop ups all the time made the experience frustrating.

"My credit card payment would not work"

My credit card payment would not work. Had to go through Amazon pay.

"New House, New Rugs"

I keep coming back to Rugs USA for my area rugs. Great selection and service!

"great flash sale"

great flash sale

"Ordering is Easy"

Easy to order and all shipments so far have been perfect.

"You wouldn't take my valid Mastercard but…"

Originally I gave a 2 star review as follows:
"You wouldn't take my valid Mastercard for payment, made me use Klount or Paypal"
Your customer service department is top notch; reaching out to me twice in days of the review, acknowledging my concern and taking steps to correct. Will be watching to see if that happens. Thank you for caring, reaching out and listening.

"The rugs are just what I needed"

The rugs are just what I needed!
Free shipping is nice too, as is the selections & quick turn around time. I'm very happy with what I have received so far & placed an additional order.