"Tennant for a year, really good!"

I've been living in one of the flats tlk manages for about a year and so far so good! The room I have is in a perfect location and it's beautiful and big, which is amazing for the price I'm paying.

A few days ago we had a problem with our shower, which pretty much stopped working, and it got fixed in less than 2 days. Extremely happy with the experience.

"Not up to my expectations, very disappointed."

I have lived here now 5 months and I wish to leave. My previous place fell through due to ableism so I went with this house. It was more pricey and slightly over my budget but I'd assumed it be of the same quality of places I've previously rented.

As a neurodivergent person I regret agreeing to rent here as it has put a strain on me and has made my mental and subsequent physical health worse for it.

Firstly my biggest problem since moving in has been that my expectations were not met. I was not allowed to view the house but as I was desperate for housing I took it on. Moving in first day I discovered that the property was undergoing renovations and some of the shared facilities were not as picture, which is what I relied on as I was not allowed to view.

Futhermore the age of the fellow housemates were not as I asked with only one being of a similar age to me. The rest were much older, which is fine, but it's not what I was told as I was told there was a max 8 year age difference. This has caused me anxiety as Ive felt unable to build a housemate relationship with my fellow tenants meaning sorting issues or trying to negotiate covid isolation much harder.

Since moving in I have spent far more money than I have expected to due to the lack of facilities. One since moving in I lack fridge, freezer and cupboard space with only the fridge issue being sorted and having to negotiate cupboard space. Due to a lack of freezer and being low income has meant I have not been able to make affordable meals that comply with my neurodiverse mind.

The Internet is not up to par either. As someone who works from home I rely heavily on the Internet so having a very poor connection (and a box that was supposed to be replaced a year ago) means my work suffers and forces me into the office paying commuting fees and exhausting me further. I've also had to give up some to most of my Internet connected devices that I use as its not been sufficient to support a multiple device, multiple tennat household. On the day of this review we have now gone 32 hours without Internet service.

Also, when my lock door broke, locking me out of my room when I returned from work, due to as the locksmith said a poor lock fitting I had to negotiate for the cost to be covered as I could not get hold of the company but was told I would have to pay the full fee. Luckily I am very grateful that they agreed to cover half the cost incurred due to the incident.

There is also no hover for tennats to use so very difficult to clean your own room and seems to be rubbish inside the flat as chairs, an old mattress and a bathtub exist in the hallway.

In the correspondence with the company I've disappointed in only being referred to as my legal name despite it being a deadname and with the wrong title. I do not mind in contracts being referred to a certain way but in correspondence I should be referred to properly,which they stopped doing the minute they saw my deadname. For transgender tennats it would much better if there was a note were they can make a note what to call you in correspondence as deadnaming even when it's your legal name is distressing.

I must say however, my room is lovely and really great and Im very happy with it, I just dislike the thought of having to exist only between these four walls as this place disappointed me.

The people are also nice in the flat despite not being the age I was told, and you are mostly left alone which is good. Paying rent is easy and simple. The rooms themselves are in a good condition when you move in and there is a toaster, kettle, oven and washing machine.

If you are neurotypical, and just looking for a place to stay, this is adaquate. However, if you need something more in a place you live for your own mental wellbeing etc..., this is not the place for you.

"Excellent Letting Agency, A rare find in London!"

Ever since TLK properties brought in new management Fel Ibrahim, my stay at my rented accommodation felt much more comfortable.
Action was taken fast and efficiently by Fel. Her communication has been exceptionally responsive and very clear.
The maintenance is taken care of quickly and the jobs are professionally done.
I highly recommend this agency for lettings! Thank you so much to Fel and her team at Streatham.

"Avoid TLK"

7 of Years renting in London and I never seen a worst agency than TLK.
I had to report them to the Property Redress Scheme and of course I won.
They had to pay for compensation. Disgusting.

"Had no problems"

Had no problems, everything was dealt with quick and efficiently! Happy settling into my new room! Nothing bad to say!

"Marine provided an excellent service…"

Marine provided an excellent service she is always very helpful , responsive and super efficient. The experience was smooth and well organised with Marine.

"Excellent service provide by MARINE"

Excellent service provided by MARINE to be able to move to my new home, without her help I would not have been able to achieve it and she still continues with her great help every time I need it, efficiency and speed characterize her in her work, thank you very much for your great help.

"Outstanding Team"

Outstanding Team. Marine extremely helpful and she processed my application just at the best time. Thank you.

#positivity

"Excellent customer support by marine"

I must really appreciate the work of marine she was so helpful from day 1 ,she sorted out lot of problems we faced while moving and even after moving she stayed in touch and helped us alot , thanks to marine 😉

"Excellent service from the agency…"

Excellent service from the agency especially Marine. She made sure everything went smoothly with the moving in and always stayed in contact. Great company 👌