"Es ist wirklich die schlimmste…"

Es ist wirklich die schlimmste Erfahrung, die ich machen durfte. Ich habe mehrmals in unterschiedlichen Ländern ein Auto gemietet, da ich sehr oft reise. Doch solche respektlosen und unfreundlichen Leuten bin ich bis jetzt noch nie begegnet. Obwohl uns bei der Anreise in Larnaca im Büro bestätigt wurde, dass wir das Auto bei der Abreise später zurückgeben und unser Hotel von dieser Firma min. 1 Stunde entfernt ist, haben sie mir am letzten Tag im Urlaub 3 Stunden vorher!! geschrieben, dass ich das Auto früher zurückbringen soll. Da wir am letzten Tag noch Pläne hatten und man im Urlaub natürlich nicht ständig auf sein Handy guckt, habe ich die Nachricht viel später gesehen. Als ich sie gesehen habe, haben wir uns sofort auf den Weg gemacht und versucht, zur gewünschten Uhrzeit dort zu sein. Wir haben uns durch den Verkehr 15 Minuten verspätet. Kurz bevor wir ankamen, erhielt ich die Nachricht, dass die Polizei verständigt wurde und das Auto als "vermisst" gemeldet wurde!!! und man unsere Kaution in Höhe von 900€!!! abgebucht hätte. Als wir ankamen, war ein älterer Herr vor Ort und hat sofort angefangen uns anzuschreien, er wollte sogar auf uns (2 junge hilflose Damen) losgehen. Er hat behauptet, dass wir nur gekommen wären, weil die Kaution abgebucht war. Wollten ihm erklären, dass wir einen Rückflug haben und was wir sonst mit seinem Auto tun sollten, als es zurückzugeben, aber er wollte uns nicht glauben. Er hat uns schließlich diesen einen Tag noch zur Rechnung gestellt und ohne weitere Diskussion den Betrag abgebucht. In dem Moment haben wir erkannt, dass das ihre Betrugsmasche war. Da wir aber zu unserem Flug mussten und schreckliche Angst vor diesem aggressiven und gewaltgeneigten Mann hatten, konnten wir nicht weiter diskutieren. NIE WIEDER! Würde es niemals jemandem empfehlen. Bleibt fern von dieser Firma!!!

"BOOKING NOT HONURED"

We made a confirmed booking for both a van and a car with Street Rent A Car for our Easter holidays back in January. The full payment was made at the time of booking, and we received a confirmation email verifying that our reservation was secured.

Upon our arrival at Malta International Airport, we proceeded to the Street Rent A Car office. When we got there, we were met with a long queue of visibly frustrated customers, and even police presence on site. After waiting for approximately an hour, it was finally our turn to be served. However, the representative, who was both rude and dismissive, informed us that neither of our reserved vehicles were available.

Despite showing proof of our confirmed January booking, we were told there was nothing they could do and were advised to seek rental vehicles elsewhere. This was completely unacceptable, especially considering we were traveling with two infants and two elderly family members. We weren’t alone in this – there were at least 10 other customers facing the same issue. It became clear the company had significantly overbooked and was failing to honor confirmed reservations.

Eventually, we were told that a vehicle might be available, but only if we agreed to pay a mandatory insurance fee of €60 per day – a charge that was never mentioned anywhere on our rental confirmation or voucher.

In our attempts to find alternative transportation, we contacted other rental companies at the airport, but due to the busy holiday period, no suitable vehicles were available. We were further informed by others that such practices are common with this company, which operates under multiple brand names from the same office, including Street Rent A Car, Surprice, Carwiz, Cargini, and Nexacar.

We have since filed a complaint with the Malta Civil Aviation Authority (MCAA), the Malta Airport, and the local police. It is deeply disappointing and unfair to confirm a reservation, take payment, and then fail to provide the service – ultimately ruining our holiday. With no other choice, we had to return to the terminal and take a taxi, which was a disheartening start to what was supposed to be a joyful family holiday.

"This was a terrible experience once I…"

This was a terrible experience once I rented the car for $114.02 days before I’m ready to pick it up. They slapped me with another $50 for whatever. Then I get and rent the car and they tell me I can’t use my own car insurance I have to buy theirs which was $250. I will never rent from them again and I advise you if you’re thinking of it to make sure you know what you’re getting. I’m also reporting them to the Better Business Bureau.

"AVOID Used Street in Malta."

Used Street in Malta.

Have never had such disgraceful service - the desk were eating their lunch. We provided then with the flight number when booking in case of delays, got there with delays, held on the tarmac.

They gave the car away and had no option whatsoever - just said goodbye.

"Turned up at the airport to be given…"

Turned up at the airport to be given the choice of paying triple the rental agreement value or £2300 deposit.

Ordered a KUGA “or equivalent” and they did not have anything comparable but refused to refund the difference.


Also paid for automatic but given a manual despite issues with my ankle.

The woman in the office was horrendous. Too busy texting her friend and charging her phone.

Took two hours to pick up the car!

"Worse experience ever at Puero Montt…"

Worse experience ever at Puero Montt airport. Booked a VW Amorak but received a stupid Chinese wannabe bad car. Pickup inefficient and took 1,5 hour. On return the desk was closed! So dropped the key.

"Excellent"

Excellent car rental company

"I pickup a car in Warsaw"

I pickup a car in Warsaw, Ploand and the service was great. The Car was clean and they were waiting right away for me.
The Car was smelling as brand new and only 1.500 Miles.

"Vorsicht Betrüger!!"

Vorsicht! Das sind Betrüger. Die versuchen Versicherungen zu erpressen die man schon gebucht hat. Sehr unfreundliche Mitarbeiter. Es ist Erpressung man bucht die extra Versicherungen und bezahlt das doppelte oder man bekommt kein Auto. Ich lasse mich nicht erpressen! Deswegen habe ich auch kein Auto erhalten. Ich habe dann ein Auto bei Alamo gebucht und auch erhalten. Ich habe bis heute keinen cent von dem Geld was ich schon im vorraus bezahlt habe zurück erhalten. Ich war auch nicht der einzige dort mit Problemen. Es waren ausser mir noch 2 Ehepaare dort die das gleiche Problem hatten. Ich konnte sie gut verstehen da sie aus meinem Land kamen. Alle hatten das gleiche Problem. Für mich heisst das ich habe mein ganzes Geld verloren weil ich nicht bereit war mich epressen zu lassen. Ein Haufen Krimineller. Bucht niemals ausserhalb des Flughafens . Ich bin oft in Miami. Die Mietwagenfirmen ausserhalb des Airports machen immer Probleme.
Caution! These are scammers. They try to blackmail insurance that you have already booked. Very unfriendly staff. It's blackmail you book the extra insurance and pay double or you don't get a car. I will not be blackmailed! That's why I didn't get a car. I then booked and received a car with the Alamo. To date I have not received a cent of the money I paid in advance. I wasn't the only one with problems either. Besides me there were 2 couples who had the same problem. I could understand them well that they came from my country. Everyone had the same problem. For me that means I lost all my money because I wasn't willing to be blackmailed. A bunch of criminals. Never book outside the airport. I'm often in Miami. The rental car companies outside the airport always cause problems.

"Excellent service"

Excellent service and attention. I was able to rent a car easily, quickly and at an excellent price. New cars in excellent condition