"Essentially a scam with delivery the way it is"

Ordered a basket on their website and requested a specific delivery date. When the order shipped it shipped from California and head a delivery date of over a week later than requested. Business should not call itself Rhode Island baskets if they are shipping from California.

"Custom basket was terrible "

I ordered a custom basket that I chose to include Josh Prosecco, cheese, Bruschetta, Antipasto for $80. I paid 19.99 for delivery in 2 days. It arrived to the recipient 1 week later. The Prosecco was a different brand, the cheese was ok, there was a random spread included and then they put in a jar of SAUERKRAUT!! Sooooo embarrassing! I reached out to customer service and they basically said "custom" basket meant anything that was available at the time. VERY DISAPPOINTED AND DISGUSTED!!

"God Awful Experience"

By far, the worst experience I’ve had with a business. They advertise being able to ship in 24 hours. It took 6 days to deliver and they only dropped off at a dock on Block Island. It never actually made it to its destination. I didn’t receive a confirmation email when I ordered; I was on hold for more than two hours trying to cancel; by the time I reached them, they said they couldn’t cancel or refund. I realize they are called Rhode Island Baskets but they are a Canada-based company. Do yourself a favor and look for another place to order from. They were the absolute worst organization I have dealt with and wouldn’t want anyone to experience what I did.

"MajorFail for Rhode Island Baskets"

On July 13, I placed an order for the fruit and champagne basket, and upgraded my order for a more premium champagne, with next day delivery- when I check for delivery status on the delivery date July 14- it said it would now be a week. On that new delivery date, July 20, I checked status and it still had not been shipped. I contacted customer service and they apologized and said it would be delivered the next day July 21.. I expressed concerns that it should have fresh fruit and he guaranteed it would be delivered with fresh fruit. It did not arrive the next day. At that point, I cancelled my order and received a prompt refund. That was on July 22. On Tuesday, July 25, a basket arrived at the intended destination. The fruit was rotted, the basket broken, and a cheap red wine was delivered. I was pretty horrified and contacted customer service again. As I did not have any pictures to send, I let it drop- I had also gotten my refund. Then, on Tuesday August 1, ANOTHER basket was delivered with rotten fruit, broken boards, and more cheap red wine. I sent the pictures to customer service, and their response was yeah too bad we already refunded you. At that time, I was looking for nothing more than to share how bad their service is- I was not looking for anything more. I would highly recommend using any other service than Rhode Island Baskets