"Changed packages and it is useless now"

Suddenly they got greedy and limited the number of apps and increased package prices very much.
It is no longer value for money and we have to look for alternate tools.

"Billed After Cancellation - Refund Issued"

I received an automated confirmation email that I had cancelled as well as a personal confirmation from Aleksandra (email handle is ola) that my subscription had been cancelled but the continued to bill me.

When disputed they claimed I had re activated my subscription, which I had not. If I had I should have received an email (or at least some notification) to notify me of a new subscription, when I argued this point and they saw no usage of the service during the disputed period they relented and issued a refund.